Yerin Kim
Sumter
Summary
Experienced with customer service from various different retail field and sales support. Utilizes strong communication skills to foster positive client relationships and facilitate sales processes. Knowledge of inventory management and problem-solving to ensure smooth operations.
Background in customer service with focus on enhancing customer satisfaction and empathy. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.
Overview
7
7
years of professional experience
Work History
ESL Teacher
Korean School
06.2023 - 01.2025
- Collaborated with colleagues to create a comprehensive curriculum that integrated cultural awareness into language learning.
- Educated students in basics of English grammar and conversational speaking.
- Facilitated immersive language activities for enhanced student participation and communication skills.
- Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
- Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Personalized instruction based on needs, interests and capabilities of individual students.
Barista/Cashier
Leesungdang Bakery
06.2022 - 06.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Sales Assistant/Cashier
Zara
12.2021 - 06.2022
- Processed sales transactions and handled cash register with accuracy.
- Participated in product promotions and special events to attract customers.
- Helped restock shelves and ensure products were readily available for customers.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Helped customers locate products and checked store system for merchandise at other sites.
- Executed visual merchandising strategies to attract customers and drive sales.
Tanker/Cashier
GS25 Convenience Store
12.2017 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
Associate of Applied Science - Business, Logistics
Baewha Women's University
Seoul, South Korea12-2021
Skills
- Empathy and patience
- Fluent in Korean
- Cash handling
- Stock management
- Relationship building
- Retail store support
Languages
Korean
Native or Bilingual
English
Native or Bilingual
Japanese
Elementary
Timeline
ESL Teacher
Korean School
06.2023 - 01.2025
Barista/Cashier
Leesungdang Bakery
06.2022 - 06.2023
Sales Assistant/Cashier
Zara
12.2021 - 06.2022
Tanker/Cashier
GS25 Convenience Store
12.2017 - 11.2021
Associate of Applied Science - Business, Logistics
Baewha Women's University
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