Yessenia Chisolm
Summerville
Summary
Professional with extensive experience in dental reception, patient care, warehouse working operations and much more. Known for excellent multitasking and organizational skills, contributing to improve workflow satisfaction and office efficiency.
Overview
1
1
Language
12
12
years of professional experience
Work History
Dental Receptionist
Ashley Dental Associates
03.2023 - 06.2025
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Coordinated communication between patients and dental staff to enhance service delivery.
- Processed insurance claims and verified patient coverage for efficient billing operations.
- Implemented electronic health record systems to streamline patient information management.
- Trained new reception staff on office protocols and customer service standards.
- Enhanced patient experience through effective conflict resolution and personalized service approaches.
- Oversaw daily office operations, ensuring compliance with health regulations and policies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Streamlined patient check-in and check-out processes, minimizing delays and enhancing overall experience.
- Increased patient retention with personalized follow-up calls to gather feedback and address any concerns.
- Contributed to positive workplace environment by collaborating closely with dental professionals and office staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Dental Receptionist/Dental Assistant
River Landing Dentistry
01.2021 - 03.2023
- Managed patient scheduling and appointment confirmations using dental practice management software.
- Coordinated patient intake forms, insurance verification, and payment processing efficiently.
- Ensured compliance with HIPAA regulations while handling patient records and sensitive information.
- Assisted in developing office procedures that improved workflow and patient satisfaction scores.
- Trained new staff on front desk operations and customer service best practices to enhance team performance.
- Oversaw inventory management for dental supplies, optimizing ordering processes to reduce costs.
- Implemented recall systems to improve patient follow-up and increase appointment attendance rates.
- Provided excellent customer service to create positive experiences and build patient trust.
- Helped patients complete necessary medical forms and documentation.
- Improved patient understanding and compliance with treatment plans by explaining procedures and answering questions.
- Streamlined front office operations for improved patient flow by implementing effective filing and documentation system.
- Assisted in patient care and comfort during dental procedures.
- Prepared and sterilized dental instruments and operatory environments.
- Educated patients on oral hygiene practices and post-treatment care.
- Coordinated appointment schedules to optimize clinic workflow and reduce wait times.
- Supported dentists in implementing treatment plans effectively and efficiently.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Assisted in dental radiography, ensuring safety and accuracy for diagnostic purposes.
- Contributed to comfortable patient experience, offering reassurance and support throughout treatments.
- Conducted inventory management to maintain essential supplies, avoiding procedural delays.
Supply Technician
Veterans Affairs Medical Center
08.2020 - 12.2022
- Managed inventory control processes to ensure timely availability of medical supplies.
- Coordinated logistics for procurement and distribution of essential materials within facility.
- Streamlined supply chain operations, reducing delivery times and enhancing service quality.
- Trained new staff on inventory management systems and best practices for supply handling.
- Collaborated with interdisciplinary teams to assess supply needs and enhance operational workflows.
- Monitored and replenished equipment and reagents to enable smoother workflows and eliminate delays.
- Implemented risk management strategies within the procurement process, protecting the organization from potential disruptions or delays in the supply of critical materials.
- Optimized warehouse space utilization with effective storage and layout strategies, reducing overall storage costs.
- Supervised healthy inventory systems, monitoring product stock, maintaining receipt files and inputting data into computer spreadsheets for long-term tracking.
- Achieved significant reduction in surplus supplies by analyzing and adjusting stock levels.
- Provided cross-training to staff, ensuring continuity in supply operations.
- Reduced time spent on inventory searches, implemented efficient categorization system.
- Managed inventory levels to ensure timely availability of medical supplies.
- Collaborated with clinical staff to identify frequently used items, optimizing stock levels accordingly for increased efficiency.
- Developed a user-friendly ordering system for clinical departments to easily request needed supplies, streamlining the overall procurement process.
- Coordinated with vendors for timely delivery of medical supplies, avoiding stockouts and minimizing disruptions to patient care.
Production Controller/Warehouse WorkerSupply Clerk
Vanquish Worldwide, LLC
04.2015 - 10.2019
- Oversaw production schedules, ensuring timely delivery and adherence to quality standards.
- Coordinated cross-functional teams to streamline operations and enhance workflow efficiency.
- Analyzed production data to identify trends, driving process improvements and cost reductions.
- Implemented inventory management strategies, optimizing stock levels and reducing waste.
- Developed training programs for new hires, enhancing knowledge of production protocols and safety measures.
- Prepared job order documents and gave timely approvals.
- Monitored inventory use and adjusted inventory control techniques.
- Worked with managers to plan and coordinate production tasks.
- Self-sufficiently oversee efficient operational infrastructure of warehouse facility.
Coordinate loading, unloading, and storage of materials. - Strategize to meet strict deadlines when filling requisitions.
- Spearhead all aspects of
planning, tracking, and reporting of data. Interface with management to provide data insights on
volume production, consumption of material, and quality control. - Ensure property is accounted for, confirm accuracy of
descriptions, and plan screening sessions by Department of Defense customers, authorized donors,
and external entities. - Ensure safe
handling, storage, usability, and capability in withstanding routine handling of containers.
Automated Logistical Specialist (92A)
US Army
06.2013 - 04.2015
- Managed inventory control and tracking for logistical operations using automated systems.
- Coordinated supply chain logistics, ensuring timely delivery of essential materials.
- Developed and implemented processes to streamline warehouse management activities.
- Conducted regular inspections and maintenance of equipment to ensure operational readiness.
- Independently executed daily operational functions of warehouse including the
receipt, storage, management, and distribution of equipment and supplies. - Held accountability for automated and manual accounting
records and sales functions in self-service supply. - Main point of contact for vendors, entered
into contracts, and ensured accurate fulfillment of services. - Trained junior personnel on standard operating procedures for inventory management systems.
- Managed a team of logistical support personnel, providing direction and guidance to help them excel in their roles.
- Streamlined logistics processes by implementing automated systems, resulting in increased efficiency and reduced errors.
- Conducted regular audits of inventory records to identify discrepancies quickly and implement corrective actions proactively.
- Assisted in the development of logistical plans for multiple military operations, enabling successful execution with minimal disruptions.
Education
High School Diploma -
Rubidoux
Riverside, CASkills
- Phone and email etiquette
- Dental terminology
- Excellent multitasking capability
- Appointment scheduling
- Punctual and reliable
- Payment processing
- Maintaining cleanliness
- Insurance verification
- Patient scheduling
- Dental impressions
- Dental radiography
- Digital X-ray proficiency
- Equipment sterilization
- Treatment room setup
- Sterilization techniques
- Professionalism and etiquette
- Team collaboration
- Cross-training capabilities
- Infection control proficiency
- Patient relations
- Dental material handling
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Warehouse safety
- Order picking
- Clear communication
- Attention to detail
- Problem-solving
- Sorting and labeling
- Material handling
- Pallet jack handling
- Shipping and receiving
- Material loading and unloading
- Punctual and dependable
- Forklift operation
- Safety protocols
- Storage organization
- Assembly and production
- Quality control
- Health and safety regulations
- Shipment palletization
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Time management
- Flexible and adaptable
- Multitasking
- Excellent communication
- Organizational skills
- Calm under pressure
Languages
Spanish
Native or Bilingual
Timeline
Dental Receptionist
Ashley Dental Associates
03.2023 - 06.2025
Dental Receptionist/Dental Assistant
River Landing Dentistry
01.2021 - 03.2023
Supply Technician
Veterans Affairs Medical Center
08.2020 - 12.2022
Production Controller/Warehouse WorkerSupply Clerk
Vanquish Worldwide, LLC
04.2015 - 10.2019
Automated Logistical Specialist (92A)
US Army
06.2013 - 04.2015
High School Diploma -
Rubidoux