Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yetsenia Mendoza

Rock Hill

Overview

10
10
years of professional experience

Work History

P.I.T Trainer

Ross Distribution Warehouse
06.2022 - 11.2024
  • Mentored new hires, resulting in staff development and increased productivity.
  • worked towards satisfactory agreement between executives, employees and personal goals.
  • Facilitated learning sessions through power points, videos in class as well as hands on training with pit equipment.

Nail Technician/Esthetician

Polish the Nail Boutique/ Self Employed
08.2021 - 10.2022
  • Responded to customer requests and concerns about gel application and nail art designs.
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Communicated effectively with management concerning important customer issues.
  • Oversaw schedule to manage appointments of new and existing clients.
  • Grew repeat client base through effective marketing and customer service.

Assistant Unit Director

Bojangles' Restaurants
04.2020 - 08.2021
  • Coached employees in organizational policies and procedures.
  • Presented an image of company and value to customers.
  • Interacted with team members, encouraging each to be outgoing and offer excellent service to customers.
  • Handled complaints from customers and immediately took steps for quick resolution and to prevent reoccurrence.
  • Recruited, interviewed and hired employees and implemented training to promote and organized fast paced work environment.

Ticket Marker

TJX Distribution Center
03.2018 - 04.2019
  • Priced and tagged products based on pricing guide to optimize sales volume.
  • Applied effective time management techniques to meet productivity deadlines

Team Member/Restaurant Shift Manager

Bojangles' Restaurants
10.2014 - 03.2018
  • Developed strong cooperative relationships with coworkers and managers.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance which led to being promoted from team member to shift leader eventually to assistant unit director.

Education

Some College - Education

York Technical College
Rock Hill, SC

High School Diploma -

Northwestern Highschool
Rock Hill, SC
06-2016

Skills

  • Planning and coordination
  • Multitasking and organization
  • Payment collection
  • Clear communication
  • Business development
  • Recruiting and interviewing
  • Policy implementation
  • Bilingual communication
  • Customer support

Languages

Spanish
Native or Bilingual

Timeline

P.I.T Trainer

Ross Distribution Warehouse
06.2022 - 11.2024

Nail Technician/Esthetician

Polish the Nail Boutique/ Self Employed
08.2021 - 10.2022

Assistant Unit Director

Bojangles' Restaurants
04.2020 - 08.2021

Ticket Marker

TJX Distribution Center
03.2018 - 04.2019

Team Member/Restaurant Shift Manager

Bojangles' Restaurants
10.2014 - 03.2018

Some College - Education

York Technical College

High School Diploma -

Northwestern Highschool

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Yetsenia Mendoza