Summary
Overview
Work History
Education
Skills
Timeline
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Yildi G Castro Herrera

Pelion

Summary

Dynamic customer service professional with a proven track record at Zebra Cleaners, adept at resolving conflicts and enhancing customer loyalty. Skilled in problem resolution and relationship building, leveraging bilingual abilities to exceed expectations.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Zebra Cleaners
12.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

White Knoll High School
Lexington, SC
06.2022

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Conflict resolution
  • Payment processing
  • Follow-up skills
  • Product knowledge
  • Appointment scheduling
  • Data collection
  • Creative
  • Quick-learner
  • Bilingual

Timeline

Customer Service Representative

Zebra Cleaners
12.2023 - Current

White Knoll High School

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Yildi G Castro Herrera