Yolanda Hunter
Columbia
Summary
Results-oriented professional with extensive experience at Trane Technologies, focusing on operational strategy and lean methodology. Demonstrated success in driving process improvements and realizing cost savings exceeding $1.7 million within just four months. Skilled in coaching and mentoring teams to foster cross-functional collaboration that enhances overall organizational performance. Seeks to leverage expertise in continuous improvement to contribute to future operational excellence.
Overview
16
16
years of professional experience
Work History
Operational Excellence
Trane Technologies/Thermo King
Columbia
02.2023 - Current
- Coach leaders in a designated area.
- Developed strategies for driving operational excellence throughout the organization.
- Promote, guide, and implement change/improvements.
- Facilitation of ongoing training classes for lean, 5S, Yamazumi, and MDI.
- Worked closely with internal stakeholders such as product managers, marketing teams, and IT departments to ensure operational excellence throughout the organization.
- Facilitated cross-functional meetings to review progress towards achieving goals related to operational excellence initiatives.
- Work across various organizational levels to drive lean and change.
- Conduct time studies and create and implement standard work for the entire plant.
- Find ways to reduce costs and add value (over $1.7 million saved in four months).
- Implemented new policies and procedures to enhance operational excellence throughout the plant.
Training Supervisor
Transcom
Greenville
10.2021 - 01.2023
- Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.
- Collaborated with subject matter experts to ensure accuracy of content.
- Monitored compliance with all safety regulations during training sessions.
- Managed the training budget, ensuring cost-effective allocation of resources.
- Coordinated continuous education and professional development opportunities for staff.
- Hand-selected qualified instructors aimed at providing diversified learning environments.
- Promoted a culture of continuous learning and improvement within the organization.
- Designed and implemented comprehensive training programs to meet organizational needs.
Trainer
BMW
Greer
10.2014 - 10.2019
- Assisted with developing online learning modules for remote learners.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
- Assessed training needs through surveys, interviews with employees or focus groups.
- Created multimedia presentations with PowerPoint and video conferencing tools.
- Adapted teaching methods according to the needs of individual learners or groups.
- Negotiated contracts with clients for desired training outcomes, fees or expenses.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Resolved any issues raised by participants during the training session in a timely manner.
- Scheduled classes based on availability of classrooms, equipment or instructors.
Customer Service Supervisor
Cross Country Home Services
Anderson
05.2009 - 10.2014
- Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
- Evaluated employee performance reviews based on specific criteria set forth by management.
- Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
- Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored phone calls to provide feedback and coaching.
- Recruited, interviewed and selected employees to fill vacant roles.
Education
Associate of Applied Science - Criminal Justice
Brown Mackie College
Greenville, SC01.2015
Skills
- Operational strategy
- Lean methodology
- Process improvement
- Training program development
- Cross-functional collaboration
- Time management
- Cost reduction
- Coaching and mentoring
- Performance evaluation
Timeline
Operational Excellence
Trane Technologies/Thermo King
02.2023 - Current
Training Supervisor
Transcom
10.2021 - 01.2023
Trainer
BMW
10.2014 - 10.2019
Customer Service Supervisor
Cross Country Home Services
05.2009 - 10.2014
Associate of Applied Science - Criminal Justice
Brown Mackie College
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