Yonette Barnwell
Fort Mill
Summary
Highly adaptable individual bringing several years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.
Overview
16
16
years of professional experience
Work History
Passenger Service Assistant
Prospect Airport Services
Charlotte
11.2024 - Current
- Conducted security screenings of passengers entering the terminal area following TSA guidelines.
- Greeted passengers and provided assistance with check-in procedures.
- Provided wheelchair assistance to disabled passengers as needed.
Customer Service Cashier
Unicomer Barbados Limited
06.2013 - 10.2024
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
Account Representative
GEC Services
04.2009 - 05.2013
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Kept detailed records of customer interactions for optimal traceability.
Education
High School Diploma -
ST John's High School
Georgetown, GuyanaDiploma in Commerce -
Government Technical Institute
Georgetown, GuyanaSkills
- Communication skills
- Time management
- Team collaboration
- Data entry proficiency
- Customer service management
Timeline
Passenger Service Assistant
Prospect Airport Services
11.2024 - Current
Customer Service Cashier
Unicomer Barbados Limited
06.2013 - 10.2024
Account Representative
GEC Services
04.2009 - 05.2013
High School Diploma -
ST John's High School
Diploma in Commerce -
Government Technical Institute
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