YOULANDA MILLER-FREE SHRM-CP
North Augusta,SC
Summary
Experienced and results-driven HR professional with over 5 years of comprehensive experience in human resources management, including talent acquisition, employee relations, performance management, and organizational development. Skilled in developing and implementing HR policies, driving employee engagement initiatives, and ensuring compliance with labor laws and regulations. Adept at building strong relationships with employees and leadership, improving workplace culture, and delivering HR solutions that align with business goals. Proven ability to manage recruitment processes, enhance employee satisfaction, and drive operational efficiency through strategic HR practices. Passionate about fostering a positive work environment and supporting the growth of both employees and organizations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Talent Acquisition Specialist
The Wound Pros LLC
03.2023 - Current
- Collaborate with hiring managers to understand the specific needs of the team and the skills required for open positions.
- Create clear, compelling, and accurate job descriptions that highlight the responsibilities, skills, and qualifications needed for the role.
- Use various platforms (LinkedIn, job boards, social media, etc.) to identify potential candidates.
- Attend career fairs, networking events, and industry conferences to meet potential candidates and promote the company as an employer of choice.
- Evaluate resumes, applications, and online profiles to determine the most qualified candidates for each position.
- Conduct 25-30 initial phone screens to assess candidate qualifications, motivations, and cultural fit before moving to interview.
- Coordinate interview logistics, ensuring that hiring managers and candidates have the necessary details and resources for the interview.
- Partner with hiring managers to assess candidates’ performance during interviews and decide on moving forward with an offer.
- Extend job offers to selected candidates, including details on compensation and benefits.
- Work closely with marketing and HR to create and promote the company’s employer brand and culture through various channels.
- Manage the company’s recruitment social media accounts and create content that showcases the company culture, employee stories, and job opportunities.
- Use recruitment analytics to make data-driven decisions, improving the recruitment process and outcomes.
- Ensure that all hiring practices comply with employment laws and company policies, including diversity and inclusion standards.
- Maintain accurate and up-to-date records of candidate interactions, interviews, and hiring decisions in accordance with company policy and legal requirements.
- Maintain a 30-60day tine to fill rate.
- Continuously update knowledge on trends in talent acquisition, recruitment technology, and the labor market.
Senior Human Resource Analyst
Continuum Global Solutions
05.2022 - 03.2023
- Collaborates closely with the Site Director to align and achieve goals, contributing to the site's strategic planning and performance management
- Achieved 80% improvement in goal attainment compared to the previous year
- Maintains a deep understanding of legal requirements related to employee management, minimizing legal risks and ensuring regulatory compliance; collaborates with the legal department as needed
- Ensured 100% compliance with labor laws and regulations
- Identifies training needs for the business unit and provides executive coaching as necessary
- Implemented training programs resulting in an 85% improvement in employee skills and productivity
- Offers interpretation and guidance on HR policies
- Implemented one new policy, improving clarity and compliance
- Approved terms for internal promotions and transfers
- Enhances work relationships, morale, productivity, and retention through close collaboration with management and employees; devises comprehensive strategies for employee engagement, rewards, and retention to decrease turnover and enhance tenure
- Advises on business unit restructures, workforce planning, and succession planning
- Provide ongoing performance management guidance to line managers, including coaching, counseling, career development, and disciplinary actions
Human Resources Generalist
Ibex Global
04.2021 - 04.2022
- Supervise HR support for 955 employees at our New Kingston Location
- Develop, organize, and manage surveys for BPO staff members
- Conduct weekly Focus Group Discussions (FGDs) with agents and Team Managers to identify needs and implement solutions
- Implement strategies to improve employee retention
- Provide counseling for employee relations outplacement and conduct exit interviews
- Maintain organizational charts for the company
- Ensure compliance with labor regulations and laws set by the Ministry of Labor of Jamaica
- Conduct training sessions for supervisors on HR policies
- Collaborate closely with the Engagement Manager and Benefits Administrator to achieve program success
- Partner with the Operations department to maintain adequate performance management processes
Human Resources Specialist
Ibex Global
05.2019 - 04.2021
- Support onsite personnel across Operations, Training, Recruitment, Quality Assurance, and IT departments
- Ensure 100% compliance with all IBEX policies, procedures, and safety protocols to safeguard the workforce's well-being
- Manage HRIS data to maintain complete and organized files
- Maintain employee personnel files in compliance with company standards
- Assist the HR Manager with external requests from governmental agencies
- Collaborate closely with the Corporate Benefits team to facilitate benefits administration, including new hire and life event enrollments at each location
- Administer Leaves of Absence in coordination with departmental management
- Prepare and facilitate new hire orientation sessions
- Address basic payroll inquiries, escalating and investigating issues as necessary
- Participate in weekly, monthly, and quarterly meetings
- Handle employee relations matters, provide counseling, and conduct interviews as required
Customer Care Sales Consultant
Ibex Global
05.2018 - 05.2019
- Handled over 100 incoming customer calls proficiently also handled outbound calls as required
- Respond promptly and urgently to customer inquiries and assess and address customer needs effectively
- Maintain appropriate call durations while ensuring a friendly, informative, and helpful demeanor
- Uphold productivity and quality benchmarks
- Escalate customer concerns accurately and promptly
- Deliver timely, accurate, and professional customer service interactions
- Utilize departmental resources, policies, and procedures effectively
Education
Certificate - Supervisory Management
University Of West Indies Open Campus
Jamaica07.2021
Skills
- Recruitment and Talent Acquisition
- Candidate Assessment
- HRIS and ATS Management
- Communication and Interpersonal
- Problem-solving and Decision-Making
- Organizational Skills
- Team Collaboration
- Computer Literate (Competent in Microsoft Office and Google Suite)
- Job posting optimization
- Pipeline maintenance
- Screening resumes
- Social media recruiting
- Recruitment
- Talent management
- Candidate tracking
- Global recruitment
- Referral generation
- Building partnerships
- Onboarding support
- Application screening
- Pre-employment screening
- New hire orientation
- Employee relations
Certification
SHRM-CP
SHRM-CP
CERTIFIED HR PROFESSIONAL
Timeline
Talent Acquisition Specialist
The Wound Pros LLC
03.2023 - Current
Senior Human Resource Analyst
Continuum Global Solutions
05.2022 - 03.2023
Human Resources Generalist
Ibex Global
04.2021 - 04.2022
Human Resources Specialist
Ibex Global
05.2019 - 04.2021
Customer Care Sales Consultant
Ibex Global
05.2018 - 05.2019
Certificate - Supervisory Management
University Of West Indies Open Campus
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