Yulanda F. Flowers

Greet all members and visitors, operate a multi-line phone system, conduct tours of the facility, input new member applications, review and submit financial aid applications, record payments for programs and membership fees, resolve member issues to ensure satisfaction, and build strong relationships with members through active listening

Operated a multi-line phone system to ensure prompt and professional transfer of calls to appropriate departments, coordinated supply procurement to maintain necessary inventory levels for seamless office operations, provided administrative support to the accounting department and project management team, transcribed emails for the owner, maintained owner's schedule & flight arrangements, assisted with the hiring and onboarding process, greeted incoming visitors and subcontractors professionally and provided friendly, knowledgeable assistance

Provided problem-solving support to guest, helped to ensure the store achieves sales plans

by coming up with creative ideas to drive sales through visual merchandising, helped to minimize shortage and fraud by assisting assets protection team in monitoring suspicious activity, assisted guest with selecting clothing and accessories to match their style needs, tracked inventory levels of clothing items and restocked shelves when necessary

Established a rapport with administration in order to communicate daily regarding building needs, assisted instructors/aides in the classrooms, set-up conference rooms daily, inventory control, assisted the school officer by monitored hallway activity, and enhanced workplace safety by identifying potential hazards and implementing corrective actions

Provided dependable administrative support to the program director/housing counselors, collaborated with community leaders and other public agencies to further assist clients, coordinated the scheduling for the housing counselors, and conducted initial intake interview with clients for emergency services using DBA FACS and MI Bridges systems, and maintained high levels of accuracy in data entry, ensuring all information was correctly entered into the required systems

Provided safe and effective massage therapy techniques during customer appointments, provided product knowledge to customers and suggestively sell items/additional services, assisted stylists as needed, conducted and/or monitored all point of sales opening/closing procedures, trained new employees on salon computer system, scheduled appointments, maintained inventory of shipped products, and made weekly deposits to local bank