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Computer Systems Analyst | Tier 1 & Tier 2 Technical Support Specialist: driven IT professional with 8+ years of hands-on experience in system administration, technical support, and network infrastructure management. Proven expertise in diagnosing and resolving complex hardware, software, and network issues while maintaining 98%+ system uptime. Skilled in Office 365, Active Directory, VMware, Hyper-V, and disaster recovery solutions. Dedicated to delivering measurable improvements in system performance and operational efficiency.

Analytical professional with technical knowledge and critical thinking skills. I tackle challenges with positivity and drive to overcome. I work great alone or with others and consistently exceed expectations. I'm highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Resourceful Technical Support Engineer polished in restoring system functionality by quickly assessing and resolving diverse hardware and software problems. First-rate troubleshooting, diagnostic and repair skills combined with strong attention to detail and systematic approach. Proficient in POS and PMS software's.

Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Committed to exceeding customer expectations to maintain high levels of satisfaction.

Yunastachia Pate

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Tier 2 Tech Analyst

Digital Technology Champion II

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B.S. - Sociology

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Tier 2 Tech Analyst

Digital Technology Champion II

Tech Expert

B.S. - Sociology

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