Summary
Overview
Work History
Education
Skills
Timeline
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Zachary Morrison

Hanahan

Summary

Dynamic sales associate with a proven track record at Boot Barn, excelling in service excellence and collaborative teamwork. Enhanced customer satisfaction through strategic issue resolution and exceptional people skills, driving repeat business. Recognized for boosting sales revenue by fostering strong customer relationships and providing tailored product recommendations.

Transitioning to new field with focus on leveraging problem-solving abilities and teamwork. Committed to contributing to operational success and continuous improvement in any role, as I navigate through college to become a welder.

Overview

2
2
years of professional experience

Work History

Sales Asssociate

Boot Barn
01.2025 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Mover

Refresh Your Nest
01.2023 - Current
  • Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
  • Loaded and unloaded trucks with customer possessions or merchandise weighing up to 300 lbs.
  • Maneuvered items carefully through narrow hallways and doorways to prevent damage.
  • Reduced potential damage to items by using appropriate packing materials and techniques for fragile or valuable possessions.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Enhanced team efficiency by coordinating with coworkers to complete tasks quickly and effectively.
  • Strapped items down over protective padding to secure throughout transportation.
  • Followed verbal and written instructions to properly move and ship products.
  • Communicated with customers courteously and professionally to drive satisfaction.
  • Increased repeat business through professional interactions and top-notch service for all clients.

Education

High School Diploma -

Hanahan High School
Hanahan, SC
05-2025

Skills

  • Service excellence
  • Collaborative teamwork
  • Prioritization and scheduling
  • Strategic issue resolution

Timeline

Sales Asssociate

Boot Barn
01.2025 - Current

Mover

Refresh Your Nest
01.2023 - Current

High School Diploma -

Hanahan High School

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Zachary Morrison