Zachary Mure
Greenville
Summary
With over six years of leadership in stock management and database management. I excel in overseeing departmental operations and driving strategic improvements. My track record includes significantly enhancing data accuracy and customer service excellence.
Diligent with proven expertise in addressing customer inquiries and resolving issues efficiently. Successfully implemented solutions that improved customer satisfaction and streamlined service processes. Demonstrated strong communication and problem-solving skills in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist
Forever 21
Irmo, SC
01.2021 - 05.2022
- Led a team of 15 to streamline stock department services, resulting in a 22% workflow increase
- Pioneered new procedures, which improved stock issue resolution efficiency by 30%
- Managed inventory records meticulously, ensuring a 25% improvement in data accuracy over a 12-month period
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in maintaining product displays to enhance visual merchandising and customer engagement.
Stock Program Coordinator
Forever 21
Irmo, SC
05.2022 - 06.2025
- Oversaw the operations of stock programs, achieving a well respected 91% customer satisfaction rate through an improved process
- Implemented workflow optimizations that increased completion times of projects and expected duties by a 1/3
- Played a key role in developing well informed strategic decision-making plans
- Managed database record-keeping for well over 65000 pieces of individual inventory
- Coordinated daily operations to ensure efficient workflow and timely project execution.
- Assisted in the development and implementation of program schedules and timelines.
- Managed communication between cross-functional teams to align project objectives.
- Supported budget tracking and resource allocation for various programs.
Swing Driver
FedEx Supply Chain
Greenville, SC
06.2025 - Current
- Immersed with a plethora of technology and tools i.e. Handheld scanners, computers, and electrical systems
- Dot certified to operate load bearing vehicles
- Fully capable with Warehouse/ supply chain related work
- Lift well over 150 lbs quite comfortably every day
- Operated delivery vehicles to ensure timely and accurate transportation of goods.
- Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.
- Maintained accurate logs of deliveries, routes, and vehicle maintenance activities.
- Collaborated with dispatch team to optimize delivery schedules for efficiency.
- Assisted in training new drivers on company protocols and safety standards.
- Implemented best practices for route navigation to enhance delivery performance.
Education
Electrical Engineering - college
University of South Carolina-Columbia
Columbia, SC08-2023
High school diploma -
Cooper City High School
Cooper City, FL06-2015
Skills
- Strategic Planning
- Good communication skills
- Logistics
- Computer operation
- Microsoft Excel
- Data entry
- Project Management
- Operations Management
- Customer service
- Leadership
- Team Management
- Communication skills
- Customer relations
- Customer relationship management (CRM)
- Customer relationship management
- Computer proficiency
- Microsoft outlook
- Microsoft Office Suite
- [Software] CRM system proficiency
- Warehousing functions
Timeline
Swing Driver
FedEx Supply Chain
06.2025 - Current
Stock Program Coordinator
Forever 21
05.2022 - 06.2025
Customer Service Specialist
Forever 21
01.2021 - 05.2022
Electrical Engineering - college
University of South Carolina-Columbia
High school diploma -
Cooper City High School