Zachary Vipperman
Sumter
Summary
Guest Services Specialist with over 10 years of experience in high-end hospitality, adept at enhancing customer experiences and managing fast-paced event setups. Skilled in food safety, shift management, and upscale serving, with a keen ability to implement innovative service techniques that elevate dining standards. Committed to advancing guest satisfaction through meticulous attention to detail and creative problem-solving.
Overview
12
12
years of professional experience
Work History
Bar Management
Quixote Hospitality
Sumter, SC
05.2021 - Current
- Serving in a high-volume
- Specializing in event management
- Thriving in a fast-paced, dynamic environment
- Efficiently serve guests, enhancing dining experience and expediting event setups.
- Maintain high attention to detail in fast-paced environment, ensuring top service quality.
- Eagerly learn from Michelin-starred culinary team, applying new skills in event planning.
- Streamline event setups, ensuring precision and adherence to elite standards.
- Implement creative strategies to enhance event execution and guest interaction.
- Pioneer new service techniques to elevate the overall dining experience.
Customer Service Representative/ Server
Bakers Sweets
Sumter, SC
08.2015 - 05.2022
- Serving as a multi-role employee at Bakers Sweets Bistro and Bakery
- Expertly handling customer inquiries and resolving issues
- Proficient in managing the Prisma Health kiosk
- Thriving in a fast-paced, customer-centric environment
- Streamlined customer interactions, enhancing satisfaction at Bakers Sweets.
Server
Pixie and Bill's
Clemson, SC
07.2019 - 07.2020
- Served in a high-end dining establishment
- Adapted to a new PLU system from a familiar POS system
- Enhanced knowledge of premium wines and spirits
- Provided exceptional customer service
- Contributed to the restaurant's reputation for excellence
- Eagerly absorbed knowledge on top-shelf wines, boosting my expertise in fine dining service.
Team Member
Five Guys Burgers and Fries
Sumter, SC
08.2014 - 08.2015
- Managed various tasks with unwavering enthusiasm
- Ensured accurate and honest monetary transactions
- Maintained positive work environment
- Exhibited strong multitasking skills
Education
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Clemson University
Clemson06.2020
Associate in Science - undefined
Central Carolina Technical College
Sumter, SC12.2018
Skills
- Directed customer service interactions to enhance satisfaction levels
- Managed cash handling processes to maintain financial integrity
- Oversaw barista operations, ensuring high-quality beverage preparation
- Supervised serving staff to deliver exemplary dining experiences
- Cultivated coffee expertise to enhance product offerings
- Administered POS system functions for efficient transactions
- Leveraged restaurant experience to optimize service delivery
- Streamlined food service processes for improved efficiency
- Led bartending operations to elevate customer engagement
- Implemented upselling strategies to boost sales performance
- Ensured cleanliness standards were upheld across all areas
- Oversaw assistant manager responsibilities to support operational goals
LANGUAGES
American Sign Language
Limited Working
ADDITIONAL INFORMATION
I consistently approach every task with utmost dedication and strive to perform to the best of my abilities. Additionally, I take pleasure in connecting with new individuals and contributing to their happiness.
Timeline
Bar Management
Quixote Hospitality
05.2021 - Current
Server
Pixie and Bill's
07.2019 - 07.2020
Customer Service Representative/ Server
Bakers Sweets
08.2015 - 05.2022
Team Member
Five Guys Burgers and Fries
08.2014 - 08.2015
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Clemson University
Associate in Science - undefined
Central Carolina Technical College