Zakeia Jones
Anderson
Summary
Dynamic professional with a proven track record at Arthrex, excelling in production efficiency and quality. Adept at problem-solving and fostering teamwork, I consistently met production targets while ensuring safety. My strong customer service skills, honed at Concentrix, enable me to resolve issues effectively and enhance customer satisfaction.
Overview
5
5
years of professional experience
Work History
General Operator
Arthrex
Anderson, SC
09.2025 - Current
- Operated machinery to support production processes and ensure timely output.
- Collaborated with team members to maintain a safe working environment.
- Consistently met or exceeded daily production targets while maintaining high-quality standards.
Server
Logan’s Roadhouse
Greenville, SC
06.2021 - Current
- Provided excellent customer service by promptly addressing guest inquiries and concerns.
- Delivered food and beverages efficiently, ensuring order accuracy
- Managed cash register transactions, ensuring accurate handling of payments.
- Handled guest complaints professionally, striving for resolution and customer retention.
- Upsold menu items effectively, enhancing overall dining experience for guests.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Concentrix
Customer Service Rep
Greenville, SC
11.2024 - 08.2025
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Handled customer inquiries and complaints effectively to enhance satisfaction.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Education
High School Diploma -
Westside High School
Anderson06.2022
Skills
- Adaptable to change
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
Timeline
General Operator
Arthrex
09.2025 - Current
Concentrix
Customer Service Rep
11.2024 - 08.2025
Server
Logan’s Roadhouse
06.2021 - Current
High School Diploma -
Westside High School