Zalie Webster
Charleston
Summary
Dedicated salon professional with proven expertise in customer service, client relations, and consultative sales. Skilled at creating exceptional client experiences that drive satisfaction, loyalty, and repeat business.
Overview
5
5
years of professional experience
Work History
Assistant Salon Leader
Largo Salon
Charleston, SC
11.2024 - Current
- Assisted in managing daily salon operations, ensuring seamless client experiences.
- Supported team in delivering high-quality hair services and treatments.
- Maintained inventory levels, coordinating product orders and supplies with vendors.
- Trained and mentored new staff on salon policies and customer service standards.
- Contributed to marketing efforts by promoting salon services through social media channels.
- Improved client retention rates by implementing a loyalty program that rewarded frequent visits with exclusive discounts on services and products.
Head Spa Technician
Charleston Head Spa
Charleston, SC
01.2025 - 09.2025
- Provided personalized spa treatments, enhancing client satisfaction and loyalty.
- Maintained cleanliness of treatment rooms, ensuring a safe and inviting environment.
- Assisted in inventory management, tracking supplies to optimize operational efficiency.
- Collaborated with team members to develop new treatment protocols and service enhancements.
- Delivered exceptional customer service, addressing concerns promptly and professionally.
- Enhanced customer experience with thorough consultations and expert product recommendations.
- Developed tailored treatment plans for specific client concerns such as stress reduction or muscle tension relief.
Boutique Sales Associate
Andersons
Virginia Beach, VA
04.2021 - 08.2024
- Delivered exceptional customer service, enhancing client relationships and ensuring repeat business.
- Collaborated with team to maintain optimal store presentation and inventory management.
- Utilized point-of-sale systems to process transactions accurately and efficiently.
- Assisted in training new associates on product knowledge and sales techniques.
- Implemented visual merchandising strategies to increase product visibility and appeal.
- Promoted a positive shopping environment by addressing customer concerns promptly and professionally.
- Increased boutique sales by providing excellent customer service and product knowledge.
- Supported visual merchandising efforts by executing creative window displays that captured customer interest while showcasing current product lines effectively.
Education
Cosmetology License - Cosmetology
Virginia Beach Technical And Career Education Center
Virginia Beach, VA06-2024
Skills
- Customer service
- Styling
- Critical thinking
- Digital communication
- Client experience
- Detail-oriented
- Effective selling techniques
- Goal-oriented mindset
- Product knowledge expertise
- Strong interpersonal skills
- Sales target achievement
Timeline
Head Spa Technician
Charleston Head Spa
01.2025 - 09.2025
Assistant Salon Leader
Largo Salon
11.2024 - Current
Boutique Sales Associate
Andersons
04.2021 - 08.2024
Cosmetology License - Cosmetology
Virginia Beach Technical And Career Education Center