Zarita Dixon
Columbia,Sc
Summary
Results-driven professional with extensive experience at USC, excelling in cleaning expertise and team collaboration. Recognized for enhancing facility cleanliness and training staff on effective techniques. Proven ability to manage inventory and maintain high standards of safety and sanitation, contributing to a positive work environment and customer satisfaction.
Overview
20
20
years of professional experience
Work History
Custodial Worker
USC
Columbia, SC
04.2023 - Current
- Maintained cleanliness and organization of assigned areas to support daily operations.
- Operated cleaning equipment and tools effectively to ensure safety and efficiency.
- Assisted in inventory management by restocking cleaning supplies as needed.
- Followed established safety protocols to minimize hazards during cleaning tasks.
- Collaborated with team members to complete cleaning projects within designated timelines.
- Trained new custodial staff on proper techniques and equipment usage for optimal performance.
- Identified areas for improvement in cleaning processes to enhance service quality.
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Contributed to a positive work environment through consistent punctuality, reliability, and professionalism.
- Improved facility cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
- Collected trash and emptied receptacles and recycling containers.
- Collaborated with other custodial staff members to complete large-scale projects in a timely manner.
- Promoted a healthy workplace atmosphere by regularly disinfecting high-touch surfaces during peak flu seasons or outbreaks of illness.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Received recognition from supervisors for consistently meeting or exceeding expectations regarding quality of work and attentiontodetail.
Manager
Ms B’s Southern Soulfood
Columbia, SC
07.2018 - 04.2023
- Supervised daily operations to ensure efficient service and product quality.
- Trained and mentored staff on best practices for customer engagement and food preparation.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed weekly schedules to align staffing needs with peak business hours.
- Monitored compliance with health and safety regulations during food handling processes.
- Fostered a positive team environment through regular feedback and performance evaluations.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Shift Leader
Mcdonalds
Columbia, SC
01.2007 - 01.2010
- Supervised daily operations to ensure adherence to quality standards and customer satisfaction.
- Trained and mentored team members on efficient service techniques and best practices.
- Managed inventory levels and restocking procedures to maintain product availability.
- Implemented workflow improvements, enhancing speed of service during peak hours.
- Monitored employee performance and provided constructive feedback for continuous improvement.
- Resolved customer complaints promptly, maintaining high levels of guest satisfaction.
- Coordinated shift schedules to optimize staffing efficiency and coverage needs.
- Ensured compliance with health and safety regulations in food handling and preparation processes.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Education
High School Diploma -
Lamar High School
Lamar, SC05.2004
Skills
- Cleaning expertise
- Restroom cleaning
- Custodial machine operation
- Chemical handling
- Window washing
- Emergency cleanup
- Fixture cleaning
- Dusting surfaces
- Furniture polishing
- Floor maintenance
- Cleaning and sanitizing
- Team collaboration
- Time management
- Customer service-focused
- Customer service
Timeline
Custodial Worker
USC
04.2023 - Current
Manager
Ms B’s Southern Soulfood
07.2018 - 04.2023
Shift Leader
Mcdonalds
01.2007 - 01.2010
High School Diploma -
Lamar High School