ZeQuiyah Clark

• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
• Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
• Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
• Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
• Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.

• Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
• Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
• Demonstrated leadership ability within department ranks by mentoring junior deputies and serving as a reliable source of support for colleagues.

• Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
• Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
• Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
• Conducted blood draws and other specimen collections, contributing to timely and accurate diagnostic outcomes.

Administer Medications

• Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
• Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
• Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
• Administered medications and performed basic and advanced patient assessments.
• Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
• Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

• Place labels on orders/ boxes
• Scan in orders

• Make outbound courtesy calls to century link customers for follow-up service calls regarding system issues and equipment problems
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Boosted team morale by consistently recognizing colleagues' contributions and achievements.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.