Zharia Killian
Rock Hill
Summary
Dynamic healthcare professional with a proven track record at Charlotte Radiology PA, excelling in customer service and appointment scheduling. Adept at maintaining patient privacy while ensuring accurate insurance verification. Committed to enhancing patient experiences through effective communication and support, fostering a compassionate environment in fast-paced settings.
Experienced with patient intake and care coordination, ensuring smooth and efficient processes. Utilizes strong communication skills to resolve patient inquiries and billing issues effectively. Knowledge of healthcare systems and patient management software, fostering supportive patient environment.
Overview
8
8
years of professional experience
Work History
Patient Representative 1
Charlotte Radiology PA
04.2025 - Current
- Assisted patients with appointment scheduling and inquiries, ensuring smooth access to healthcare services.
- Collected and verified patient information for accuracy in electronic health records.
- Provided support during patient check-in processes, enhancing overall patient experience.
- Communicated effectively with medical staff to relay patient concerns and ensure timely responses.
- Handled incoming calls and messages, prioritizing urgent requests for prompt resolution.
- Collects payments and or/establish payment plans at the time of service.
Warehouse Material Handler
McKesson
11.2021 - 03.2025
- Received and inspected incoming shipments for accuracy and quality control.
- Collaborated with team members to optimize workflow and reduce processing times.
- Maintained organized inventory storage, ensuring easy access to materials.
- Assisted in packaging and labeling products for distribution, adhering to safety protocols.
- Implemented cleanliness standards throughout the warehouse, promoting a safe work environment.
- Sorted materials for scanning to meet production goals.
Medical Technician/Caregiver
Brookdale Senior Living Facility
12.2017 - 07.2021
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Administered medications to residents as prescribed by physicians.
- Assisted with Activities of Daily Living (ADLs) such as bathing, dressing, grooming, and mobility assistance.
- Documents residents' health status, medication administration, and any changes in condition.
- Provide emotional support and engage residents in meaningful activities, fostering social interaction and mental well-being.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Education
Bachelor of Science - Health Care Management
Lander University
Greenwood, SC08-2020
High School Diploma -
Chester Senior High School
Chester, SC05-2016
Skills
- Customer service
- Privacy and confidentiality
- Scheduling appointments
- Insurance verification
- Healthcare
Timeline
Patient Representative 1
Charlotte Radiology PA
04.2025 - Current
Warehouse Material Handler
McKesson
11.2021 - 03.2025
Medical Technician/Caregiver
Brookdale Senior Living Facility
12.2017 - 07.2021
Bachelor of Science - Health Care Management
Lander University
High School Diploma -
Chester Senior High School