Zhoe Richardson
Columbia
Summary
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant
Advanced Dermatology and Cosmetic Surgery
West Columbia, SC
08.2025 - 03.2026
- Assisted dermatologists with in-office surgical procedures, including excisions and biopsies, ensuring proper sterile technique and patient safety
- Prepared patients for procedures by explaining steps, obtaining consent, and administering injectable anesthetics as directed
- Provided wound care management, including dressing changes, suture removal, and patient education on post-procedure care
- Communicated pathology and skin cancer results to patients with professionalism and empathy, addressing questions and next steps
- Scheduled surgical procedures and coordinated follow-up appointments to ensure continuity of care
- Supported daily clinical operations by rooming patients, documenting medical histories, and assisting with dermatologic examinations
- Responded to patient concerns and inquiries, delivering high-quality care and ensuring a positive patient experience
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Consistent with ensuring exam room was clean in between patients
- Administered biologic injections such as dupixent, nemluvio, and skyrizi as prescribed, adhering strictly to protocols for patient safety.
- Documented patient encounters accurately and efficiently in electronic health record systems, EMA (ModMed).
Patient Care Technician ED
MUSC
Mullins, SC
01.2025 - 07.2025
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions. Facilitated personal hygiene management, feeding and ambulation. Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction. Stocked all rooms at beginning and end of shift. Assisted nursing staff with completing hourly rounds, documenting vital signs and answering calls. Responded to patient requests for supplies and personal comfort items such as extra blankets. Assisted doctors with examinations of patients by taking vital signs (including orthostatic) and drawing blood.
ED Scribe
ChartJoy/MUSC
Florence, SC-Mullins, SC-Black River, SC
05.2024 - 01.2025
- Documented real-time patient encounters in the EMR, including histories, exams, and treatment plans. I supported physicians by ensuring accurate, timely charting and tracking test results to improve workflow and patient care.
Student Workstudy
Coastal Carolina University
Conway, SC
01.2022 - 05.2024
- Supported IT and Housing departments as a student work-study. Assisted with technical troubleshooting and help desk support for IT, while handling housing duties such as resident check-ins and check-outs, lockouts, and key audits. Maintained accurate records and ensured smooth operations across both areas.
Call Center Representative
Blue Cross and Blue Shield
Florence, SC-Surfside Beach, SC
05.2020 - 09.2021
- Assisted veterans with VA health insurance inquiries, including eligibility, benefits, authorization, adjustments to claim, and billing. Provided support for Community Care Network services and ensured accurate documentation in compliance with VA policies.
Education
Bachelor of Science - Biology
Coastal Carolina University
Conway, SC05-2024
Skills
- Medical terminology
- Knowledge of electronic health records
- Strong communication
- Strong typing speed
- Attention to detail
- Ability to multitask
- Adaptability
- Ability to work under pressure
- Customer service
- Active listening
- Restocking supplies
- Vital signs monitoring
- Sterilization techniques
- Patient hygiene management
- Bed preparation
- Vitals documentation
- Blood glucose monitoring
- Blood draws
- Professional bedside manner
- Patient transport
- Administering of biologic injections and lidocaine
- Wound care
- Assisting in minor surgeries
- Application of splints and ace wrap
- Use of EPIC and ModMed/EMA
Certification
- CMA - Certified Medical Assistant - Pending Completion
- BLS
Timeline
Medical Assistant
Advanced Dermatology and Cosmetic Surgery
08.2025 - 03.2026
Patient Care Technician ED
MUSC
01.2025 - 07.2025
ED Scribe
ChartJoy/MUSC
05.2024 - 01.2025
Student Workstudy
Coastal Carolina University
01.2022 - 05.2024
Call Center Representative
Blue Cross and Blue Shield
05.2020 - 09.2021
Bachelor of Science - Biology
Coastal Carolina University