Dedicated customer service representative with expertise in problem resolution, data entry, and relationship building. Proven ability to enhance service delivery and train new staff effectively.
Work History
Customer Service Representative
1 Year 2 Months
DMX Technology | 2025.01 - 2026.03
Provided exceptional support to customers, addressing inquiries and resolving issues efficiently.
Managed customer accounts, ensuring accurate and timely updates to information.
Collaborated with team members to streamline communication processes and enhance service delivery.
Customer Service Representative
3 Years 9 Months
Teleperformance USA | 2021.02 - 2024.11
Utilized CRM software to track customer interactions and maintain detailed records.
Trained new staff on customer service protocols and company policies for improved onboarding experience.
Analyzed customer feedback to identify areas for service improvement and implement changes accordingly.
Correctional Officer
1 Year 8 Months
SCDC | 2018.09 - 2020.05
Supervised inmate activities, ensuring compliance with institutional regulations and safety protocols.
Conducted regular security checks, identifying potential hazards and preventing incidents.
Collaborated with law enforcement to manage inmate transfers and court appearances effectively.
Implemented behavior management strategies, reducing conflict among inmates and promoting a safer environment.