Professional Summary
Overview
Work History
Education
Skills
Timeline

Zikiyau Stuckey

DMX Technology
Camden
8
years of professional experience

Dedicated customer service representative with expertise in problem resolution, data entry, and relationship building. Proven ability to enhance service delivery and train new staff effectively.

Work History

Customer Service Representative

1 Year 2 Months
DMX Technology | 01.2025 - 03.2026
  • Provided exceptional support to customers, addressing inquiries and resolving issues efficiently.
  • Managed customer accounts, ensuring accurate and timely updates to information.
  • Collaborated with team members to streamline communication processes and enhance service delivery.

Customer Service Representative

3 Years 9 Months
Teleperformance USA | 02.2021 - 11.2024
  • Utilized CRM software to track customer interactions and maintain detailed records.
  • Trained new staff on customer service protocols and company policies for improved onboarding experience.
  • Analyzed customer feedback to identify areas for service improvement and implement changes accordingly.

Correctional Officer

1 Year 8 Months
SCDC | 09.2018 - 05.2020
  • Supervised inmate activities, ensuring compliance with institutional regulations and safety protocols.
  • Conducted regular security checks, identifying potential hazards and preventing incidents.
  • Collaborated with law enforcement to manage inmate transfers and court appearances effectively.
  • Implemented behavior management strategies, reducing conflict among inmates and promoting a safer environment.

Education

Bachelor of Science - Buisness Management

Morris College | Sumter, SC | 05.2021

Skills

Customer service
Data entry
Problem resolution
Relationship building

Timeline

Customer Service Representative

DMX Technology
01.2025 - 03.2026Read More

Customer Service Representative

Teleperformance USA
02.2021 - 11.2024Read More

Correctional Officer

SCDC
09.2018 - 05.2020Read More

Morris College

Bachelor of Science from Buisness Management
Read More
Zikiyau Stuckey