Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Zoe Blake

Easley

Summary

Dynamic and dedicated professional with extensive experience at TreeHouse Cafe & Studio, excelling in customer service and team collaboration. Proven ability to manage inventory effectively while ensuring food safety and maintaining high standards of cleanliness. Recognized for enhancing customer satisfaction through attentive service and efficient order handling.

Overview

2
2
years of professional experience

Work History

Cahier

TreeHouse Cafe & Studio
Travelers Rest
09.2023 - Current
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Stocked shelves with merchandise when needed.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Barista

TreeHouse Cafe & Studio
Traveles Rest
09.2023 - Current
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Developed creative recipes for signature coffees or blended drinks unique to the cafe.
  • Adhered to health department regulations concerning sanitation standards.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Ground beans for espresso shots according to individual customer specifications.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.

Chef

TreeHouse Cafe & Studio
Travelers Rest
09.2023 - Current
  • Maintained a clean work environment by adhering to sanitation policies and procedures.
  • Prepared high-quality dishes according to established recipes.
  • Trained new chefs on proper cooking techniques and menu items.
  • Ensured compliance with all health, safety and hygiene regulations within the kitchen area.
  • Adjusted seasonings of dishes according to customers' tastes.
  • Checked quality of raw materials before use.
  • Stored foods correctly using correct storage containers and labelling systems.
  • Inspected kitchen equipment for cleanliness and functionality prior to use.
  • Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
  • Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality.
  • Supervised specialty dish preparation to satisfy customer requests and cater to various dietary needs.

Server

TreeHouse Cafe & Studio
Travelers Rest
09.2023 - Current
  • Delivered food orders promptly and courteously.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Stayed informed about daily specials, new menu items, promotions.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Addressed complaints to kitchen staff and served replacement items.

Education

High School Diploma -

Travelers Rest Highschool
Travelers Rest, SC
07-2024

Some College (No Degree) - Secondary Education

North Greenville University
Tigerville, SC

Skills

  • Customer service
  • Team collaboration
  • Inventory management
  • Cash handling
  • Food safety
  • Time management
  • Conflict resolution
  • Customer assistance
  • Patience and empathy
  • Work ethic and integrity
  • Multitasking and organization
  • Cleaning and sanitizing
  • Attention to detail
  • Basic math
  • Order taking
  • Clear communication
  • Time management skills
  • Dependability and reliability
  • Professionalism and courtesy
  • Hospitality and accommodation
  • Product restocking
  • Refunds and exchanges
  • Inventory restocking
  • Issue resolution
  • POS system operations

Affiliations

  • Worship Leader
  • Student
  • Writer
  • Artist

References

References available upon request.

Timeline

Cahier

TreeHouse Cafe & Studio
09.2023 - Current

Barista

TreeHouse Cafe & Studio
09.2023 - Current

Chef

TreeHouse Cafe & Studio
09.2023 - Current

Server

TreeHouse Cafe & Studio
09.2023 - Current

High School Diploma -

Travelers Rest Highschool

Some College (No Degree) - Secondary Education

North Greenville University

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Zoe Blake