Zoe Peshel
Summerville
Summary
Dedicated and passionate professional with a strong focus on building and leading highly engaged teams. Committed to delivering exceptional patient care that consistently surpasses the expectations of both patients and surveyors. Skilled in creating a positive and collaborative work environment that fosters teamwork, motivation, and excellence. Adept at leveraging expertise to ensure the highest quality of care is provided, while continuously seeking opportunities for improvement and growth.
Overview
24
24
years of professional experience
Work History
Ambulatory Services Manager II, Pediatric Specialty Clinics, Afterhours and Infusion
R. Keith Summey Medical Pavilion
05.2023 - Current
- Oversee specialty clinics, specifically Pediatric Cardiology, Pediatric Immunology, Pediatric Pulmonology, Pediatric Pulm Sleep, Pediatric Rehab, Pediatric Orthopedic Surgery, Pediatric Hemangioma, Pediatric Wellness Works
- Additionally, manager of EKG/Stress, Infusion Clinic, Afterhours Clinic and Registration Team
- Responsible for operational management of clinics and day to day throughput including staffing, budgeting and budget management, patient experience and CTM engagement
- Improved team from Tier Index 3 to high Tier Index 2 in 8 months and overall engagement with team by conducting consistent one on one roundings and care team meetings
- Collaborate with multiple physicians, interdisciplinary teams and leadership throughout the clinics and across the building
- Other duties include onboarding, performance evaluations, mentoring and empowerment of Lead RN and Registration Supervisor, professional development mentoring for CTMs throughout clinics
- Conduct Safety Rounds, EVS rounds, and The Joint Commission readiness mock surveys
- Adhere to regulatory standards of care, focus on providing safe, quality care
- Implemented electronic wait board as innovation project for afterhours clinic to improve communication about delays as well as providing educational information for parents while they wait
- Integral part of implementation of rapid response type pager process for emergent situations that occur in the building
Manager, Physician Offices
OSF HealthCare
01.2017 - 12.2023
- Onboarding, hiring, performance evaluations, professional development of multiple sets of staffing groups for 3 different specialty clinics located in 3 towns in the Illinois Valley
- Develops staffing models and adheres to budgets including review of profit and loss in order to achieve goals
- Onboarding new providers and sets up all training and coordinates template implementation and ramp up of patient panel build
- Collaborates with CMO, Regional Director, VP of Physician Services, and multidisciplinary leaders across the healthcare spectrum
- Success in transitioning multiple previously low-engaged teams to highly engaged, satisfied teams who show readiness for change, and improved culture and teamwork
- Initially managed 2 Rural Health Family Practice clinics and once engagement and quality scores improved, was asked to move to specialty to lead and improve engagement and patient experience scores for ENT, Orthopedic Surgery, and General Surgery in Ottawa, IL, Mendota, IL, and Streator, IL
Clinic RN
OSF HealthCare
01.2012 - 12.2017
- Cardiology Clinic nurse and Cardiothoracic/vascular surgery clinic nurse for large healthcare organization serving central Illinois
- Trained in electrophysiology nursing care, general cardiology, cardiothoracic surgery pre and post op clinic care, medication management, phone triage, vein ablation procedures assisting, surgery scheduling, obtaining prior authorization for surgeries, providing education for patients and families related to cardiology and surgery related cardiac procedures
Business Manager
Stage 212 Inc
01.2011 - 12.2012
- Managed daily operations of community theatre general operations such as budgeting, management of corporate accounts, billing, box office, organizing ticket sales, promotions, customer service, creation of spreadsheets for board meetings and presentations
Director, Acute Care Services
St. Mary’s Hospital, HSHS Healthcare
01.2006 - 12.2011
- Management/hiring/onboarding and training of 75% of inpatient staff employed (~90 FTE) at facility including ICU staff, Med/Surg/Peds, Float Pool, and Cardiac Rehabilitation
- Developed staffing and budgets for all departments and adhered to guidelines to ensure efficient yet quality care provided to patients throughout facility
- Created Rapid Response Team policy and implemented
- Participated in creation of Nursing Strategic Planning team and implementation
PICU Staff RN
BJC St. Louis Children’s Hospital
01.2004 - 12.2006
- Nursing care of critically ill children in top ranked children’s hospital
- Ventilator monitoring, medication administration and monitoring, physical and neurological assessment skills, collaboration with ancillary caregivers and social workers to ensure holistic care of patients and families
Staff RN
BJC Healthcare
01.2001 - 12.2004
- Physical assessment, medication management, collaboration with physicians and ancillary departments for care of medical-surgical patients at top ranked hospital
- Charge nurse and Resource nurse for unit during all years present, preceptor for new hires
Education
Master of Science - Health Administration
Southern New Hampshire University
01.2023
Bachelor Of Science In Nursing - cum laude
University of Missouri – St. Louis
St Louis, MO01.2001
Skills
- Staff development
- Service delivery
- Operations management
- Sales support
- Operational efficiency
- Task delegation
- Problem-solving
- Time management
- Work Planning and Prioritization
- Reliable and responsible
Degrees
- MSHA
- BSN
- RN
Timeline
Ambulatory Services Manager II, Pediatric Specialty Clinics, Afterhours and Infusion
R. Keith Summey Medical Pavilion
05.2023 - Current
Manager, Physician Offices
OSF HealthCare
01.2017 - 12.2023
Clinic RN
OSF HealthCare
01.2012 - 12.2017
Business Manager
Stage 212 Inc
01.2011 - 12.2012
Director, Acute Care Services
St. Mary’s Hospital, HSHS Healthcare
01.2006 - 12.2011
PICU Staff RN
BJC St. Louis Children’s Hospital
01.2004 - 12.2006
Staff RN
BJC Healthcare
01.2001 - 12.2004
Master of Science - Health Administration
Southern New Hampshire University
Bachelor Of Science In Nursing - cum laude
University of Missouri – St. Louis
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