Zoe Thompson
Lexington
Summary
Dynamic professional with extensive experience in front desk management at AR Nails, excelling in customer service and appointment scheduling. Proven ability to enhance workflow efficiency and resolve conflicts effectively. Skilled in cash handling and team collaboration, consistently delivering exceptional service in fast-paced environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Receptionist / Manager
AR Nails
Gilbert
03.2025 - Current
- Managed daily front desk operations and ensured efficient customer check-in.
- Scheduled appointments and coordinated service requests to optimize workflow.
- Trained new reception staff on procedures and customer service standards.
- Handled customer inquiries and resolved complaints professionally.
- Processed payments accurately and managed cash register operations.
- Maintained cleanliness and organization of reception and office areas.
- Collaborated with technicians to improve scheduling efficiency and service flow.
- Answered and routed phone calls while responding promptly to inquiries.
Tutor - Special Needs Students
03.2025 - Current
- Provided individualized academic support using adaptive learning strategies.
- Assisted in creating inclusive lesson plans for diverse learning needs.
- Encouraged social skill development through structured group activities.
- Monitored student progress and adjusted instruction accordingly.
Staff Member
Pelicans Snowballs
Lexington
02.2025 - 03.2025
- Operated cash register and handled transactions accurately during peak hours.
- Maintained a clean, organized, and safe work environment.
- Restocked inventory and supported daily operations as part of a team.
- Delivered friendly, efficient customer service in a fast-paced setting.
Education
High School Diploma -
Lexington High School
Lexington, SC12.2025
Skills
- Customer service
- Appointment scheduling
- Front desk management
- Cash handling
- Conflict resolution
- Time management
- Task prioritization
- Team collaboration
- Greeting and seating clients
- Customer service focus
- Scheduling mastery
- Public relations
Certification
- Silver Seal of Biliteracy (Spanish)
- CPR Certified
- Stop the Bleed Certified
Accomplishments
- Honors Graduate
- High Academic Achievement (GPA: 4.532)
Activities
- National Honor Society (2024-2025)
- National Junior Honor Society (2020-2022)
- Key Club - Community and school service participation
- Leo Club - Supported local and international humanitarian initiatives
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Receptionist / Manager
AR Nails
03.2025 - Current
Tutor - Special Needs Students
03.2025 - Current
Staff Member
Pelicans Snowballs
02.2025 - 03.2025
High School Diploma -
Lexington High School