Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Zuzanna Wadolowska

Bluffton

Summary

Hardworking Bartender with experience in large-scale and small-scale casual dining establishments. Committed to upholding the highest standards of customer service and safe food handling practices. Well-versed mixologist with a diverse menu of memorized drink recipes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Bartender/server

Area 41 Pizza
06.2024 - Current
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Served a 12-seat bar while also working the service well for the entire restaurant on busy and non-busy evenings
  • Used extensive knowledge of beer, wine, and spirits to make informed recommendations to customers.
  • Helped management plan and serve bar menu, exceeding customer expectations.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with the POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Dealt with unhappy customers by offering solutions in line with the restaurant's values
  • Accomplished multiple tasks within established timeframes.

Server and Bartender

Carrabba's Italia Grill
10.2023 - 06.2024
  • Upsold menu items to customers, driving up per-sale revenues and maximizing profits.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Assisted with inventorying beverage stock and bar supplies.
  • Pre-bussed tables to help the hosts reseat my tables
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Printed dining checks with total due, collected payment, and offered receipts to complete transactions.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.

Front Desk Receptionist

Travelodge By Wyndham
07.2021 - 10.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Resolved customer issues quickly and notified the supervisor immediately when problems escalated.
  • Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated, and confirmed reservations.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Resolved service-related problems and documented actions in the system.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.

Server and Host

Avenue Pub
08.2022 - 05.2023
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Utilized communication practices with kitchen staff to deliver customer meals in a timely manner.
  • Learned and followed local alcohol laws to keep the restaurant compliant with regulations.
  • Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Supported servers, food runners, and bussers with keeping the dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Crew Member

McDonald's
06.2016 - 04.2019
  • Maintained a clean and sanitary food preparation area, equipment, and utensils.
  • Became familiar with products to answer questions and make suggestions.
  • Worked well with teammates and accepted coaching from the management team.
  • Assisted other team members in achieving goals.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Worked front counter, drive-thru, and other areas.
  • Understood cooking techniques and fundamentals to maximize safe food handling.
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.

Education

High School Diploma -

Sachem East High School
Farmingville, NY
06-2019

Skills

  • Mixology
  • Bar restocking
  • Basic accounting
  • Safe service compliance
  • Clear and effective communication
  • Responsible alcohol service
  • Payment processing
  • Reservation management
  • Guest relations
  • Professional appearance

Languages

English
Native or Bilingual
Polish
Native or Bilingual

Timeline

Bartender/server

Area 41 Pizza
06.2024 - Current

Server and Bartender

Carrabba's Italia Grill
10.2023 - 06.2024

Server and Host

Avenue Pub
08.2022 - 05.2023

Front Desk Receptionist

Travelodge By Wyndham
07.2021 - 10.2023

Crew Member

McDonald's
06.2016 - 04.2019

High School Diploma -

Sachem East High School

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Zuzanna Wadolowska