Zyhem Farris
Little River,SC
Summary
Versatile and results-driven professional with a proven track record at the Department of Social Services, enhancing operational efficiency through expert document control and streamlined economic processes. Skilled in Microsoft Access and fostering professional relationships, I significantly increased productivity. Demonstrated ability to manage complex schedules and maintain meticulous records, contributing to improved organizational workflows.
Overview
2
2
years of professional experience
Work History
Eligibility Specialist
Department of Social Services
10.2024 - Current
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Established databases to track, analyze and automate eligibility application processes.
- Increased accessibility for non-English speaking applicants by developing and implementing multilingual support system.
Administration Specialist
Department of Social Services
03.2024 - 10.2024
- Optimized internal documentation systems by consolidating redundant files and implementing a standardized categorization system.
- Streamlined administrative processes by implementing efficient filing systems and digital record-keeping methods.
- Contributed to the development of company-wide training programs by collaborating with HR teams and providing input on relevant topics.
- Supported executive staff, managing calendars, scheduling appointments, and arranging travel plans for optimal efficiency.
- Facilitated interdepartmental collaboration with streamlined communication channels for effective project management.
- Maintained confidentiality of sensitive information through proper storage and disposal practices.
- Increased productivity with the introduction of time management techniques for daily tasks.
- Expedited workflow through meticulous data entry, ensuring up-to-date records were readily accessible for reference purposes.
- Assisted with onboarding new employees, providing training resources and guidance for a smooth transition into the workplace.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Server
Captain Georges
05.2023 - 01.2024
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Increased sales significantly by upselling higher-end products to customers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Bachelor of Science - Business Management
Coastal Carolina University
Conway, SC05.2023
High School Diploma -
Myrtle Beach High School
Myrtle Beach, SC06.2019
Skills
- Strong work ethic
- Customer Acquisition
- Report Preparation
- Travel Arrangements
- Records Management
- Confidently File Organization
- Work Orders
- Purchase orders
- Telephone etiquette
- Data entry
- Interviewing
- Application review
- Programming
- Eligibility procedures
- Income verification
- Microsoft Office
Timeline
Eligibility Specialist
Department of Social Services
10.2024 - Current
Administration Specialist
Department of Social Services
03.2024 - 10.2024
Server
Captain Georges
05.2023 - 01.2024
Bachelor of Science - Business Management
Coastal Carolina University
High School Diploma -
Myrtle Beach High School
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