Zykia Corley
Orangeburg,SC
Summary
Adept at fostering customer loyalty and resolving complaints, I enhanced brand reputation at Aspen Dental through empathetic engagement and efficient problem-solving. My expertise spans from data entry to active listening, significantly improving operational efficiency and customer satisfaction. Achievements include streamlining appointment scheduling processes and maintaining high compliance standards, showcasing my ability to manage both customer needs and detailed administrative tasks.
Polite and professional Customer Service Agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
3
3
years of professional experience
Work History
Customer Service Agent
Aspen Dental
03.2024 - 12.2024
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Representative
DentaQuest
02.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Warehouse Worker
Allied Air
04.2022 - 02.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Collaborated with team members to achieve daily pick and pack goals.
- Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
- Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
- Consistently lifted materials weighing as much as 30 pounds.
Education
High School Diploma -
Edisto High School
Cordova, SC06-2020
Skills
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
- Active listening
- Customer complaint resolution
- Scheduling
- Verbal and written communication
- Appointment scheduling
Timeline
Customer Service Agent
Aspen Dental
03.2024 - 12.2024
Customer Service Representative
DentaQuest
02.2023 - 01.2024
Warehouse Worker
Allied Air
04.2022 - 02.2023
High School Diploma -
Edisto High School
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