Alexandria Polo
North Charleston
Summary
Service professional with comprehensive experience and readiness for this role. Skilled in customer service, problem-solving, and relationship management. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability, effective communication, and maintaining high standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Professional
Bahama Breeze
North Charleston, SC
05.2024 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of dining areas to enhance guest experiences.
- Collaborated with team members to ensure efficient service during high-volume periods.
- Assisted in training new staff on food safety protocols and service standards.
- Assisted with maintaining labor goals
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to ensure timely food preparation and delivery to guests.
- Assisted in training new employees, sharing knowledge of best practices and company procedures.
- Adapted quickly to changing conditions or unexpected challenges, demonstrating flexibility without compromising performance.
- Enhanced customer satisfaction by providing timely and efficient service solutions.
- Resolved customer complaints, ensuring an optimal resolution for both the client and company.
Assistant Manager
Jersey Mike's Subs
Ephrata, PA
02.2021 - 07.2023
- Managed daily operations to ensure optimal service quality and customer satisfaction.
- Trained and mentored staff on food preparation, safety protocols, and customer service standards.
- Implemented inventory control measures to reduce waste and enhance cost efficiency.
- Collaborated with management in developing promotional strategies to drive sales growth.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Cashier
Dunkin' Donuts
Denver, PA
03.2019 - 03.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained clean and organized workstations to enhance service quality.
- Assisted customers with product selection and inquiries to improve satisfaction.
- Balanced cash register at end of shifts, ensuring accuracy in cash handling.
- Promoted ongoing promotions and menu items to boost sales performance.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Restaurant Hostess
Brooklawn Diner
Brooklawn, New Jersey
11.2018 - 07.2019
- Greeted and seated guests, ensuring a welcoming atmosphere and prompt service.
- Assisted with menu explanations, enhancing guest dining experience through effective communication.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Monitored dining area for cleanliness and readiness, maintaining high standards of hygiene.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
Team Member
Kentucky Fried Chicken
Brooklawn, NJ
10.2017 - 11.2018
- Provided exceptional customer service by promptly addressing inquiries and ensuring satisfaction.
- Operated kitchen equipment efficiently while adhering to safety and sanitation standards.
- Assisted in food preparation, maintaining quality and consistency of menu items.
- Collaborated with team members to maintain clean and organized workstations during peak hours.
- Executed cash handling procedures accurately, contributing to smooth transaction processing.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Reduced wait times for customers by implementing more efficient checkout process.
Education
High School Diploma -
Camden County Technical School
Sicklerville, NJ06.2019
Skills
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Team leadership
- Professionalism
Certification
ServSafe
Timeline
Service Professional
Bahama Breeze
05.2024 - Current
Assistant Manager
Jersey Mike's Subs
02.2021 - 07.2023
Cashier
Dunkin' Donuts
03.2019 - 03.2021
Restaurant Hostess
Brooklawn Diner
11.2018 - 07.2019
Team Member
Kentucky Fried Chicken
10.2017 - 11.2018
High School Diploma -
Camden County Technical School