Alyssa Caraballo
Myrtle Beach
Summary
Proven Server with a track record of enhancing customer satisfaction and sales at Pages Okra Grill through expert POS system operation as well as providing customer loyalty, satisfaction and purchases with diligent attention to individual needs. Excelled in task prioritization and team collaboration, significantly increasing referrals and walk-in business. Dedicated and dependable individual, with excellent organization strengths and superior work ethic, Demonstrates teamwork, flexibility and a commitment to excellence, consistently receiving commendations for customer service standards.
Overview
7
7
years of professional experience
Work History
Server
Divine Dining Group
03.2022 - 10.2024
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Server
Pages Okra Grill
12.2020 - 07.2022
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep our team ready to meet customer needs.
- Collected payment for items served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Server
El Cerro Grande
09.2017 - 04.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies and tidy up work areas.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
Education
High School Diploma -
St. James High School
Murrells InletSkills
- POS system operation
- Customer service
- Task prioritization
- Flexibility
- Inventory management
- Quick learner
- Item promotion
- Shift management
- Patience
- Team collaboration
- Guest engagement
- Communication
- Team member support
Timeline
Server
Divine Dining Group
03.2022 - 10.2024
Server
Pages Okra Grill
12.2020 - 07.2022
Server
El Cerro Grande
09.2017 - 04.2020
High School Diploma -
St. James High School
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