Amanda Bryan
Aiken
Summary
Dynamic server and bartender with a strong work ethic and exceptional customer service skills. Expert in cash handling and menu memorization, consistently enhancing guest satisfaction through personalized service and effective multitasking. Proven ability to train new team members and improve operational efficiency in high-volume dining environments.
Overview
7
7
years of professional experience
Work History
Server/Bartender
Pizza Joint
Aiken, SC
06.2025 - 04.2026
- Provided exceptional customer service by taking orders accurately and addressing inquiries promptly.
- Maintained cleanliness and organization of dining area, ensuring a welcoming atmosphere for guests.
- Collaborated with kitchen staff to deliver timely food service during peak hours.
- Assisted in training new team members on menu knowledge and service protocols.
- Processed cash and credit transactions efficiently, ensuring accurate billing for customers.
- Monitored inventory levels and assisted in ordering supplies to maintain stock availability.
- Handled customer complaints professionally, resolving issues to enhance guest satisfaction.
- Implemented feedback from management to improve service delivery and operational efficiency.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server/Bartender
Whiskey Alley
Aiken, SC
02.2021 - 05.2025
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
Server/Bartender
Aiken Fish House
Aiken, SC
04.2019 - 03.2023
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Contributed to inventory management by monitoring stock levels.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Streamlined order-taking process to minimize wait times for diners.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Crafted and served a variety of beverages in a fast-paced environment.
- Assisted in inventory management by tracking supplies and placing orders as needed.
- Implemented best practices for safe alcohol service, ensuring compliance with local regulations.
Education
No Degree - Marketing
Aiken Technical College
GranitevilleHigh School Diploma -
South Aiken High School
Aiken, SC06-2005
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Team collaboration
- Sales expertise
- Order accuracy
- Supply restocking
- Food safety practices
- Performance improvement
- Table bussing
- Suggestive selling
- Guest relations management
- Point of sale operation
- Dining area maintenance
- Allergy awareness
- Beverage preparation
Timeline
Server/Bartender
Pizza Joint
06.2025 - 04.2026
Server/Bartender
Whiskey Alley
02.2021 - 05.2025
Server/Bartender
Aiken Fish House
04.2019 - 03.2023
No Degree - Marketing
Aiken Technical College
High School Diploma -
South Aiken High School