Caitlin Ellis
Jackson
Summary
Dynamic and compassionate professional with experience as a Resident Assistant at Benton House of Aiken, excelling in resident support and conflict de-escalation. Proven ability to enhance community engagement through effective planning and organization of social events, while maintaining health and safety compliance. Strong documentation skills and a commitment to fostering a supportive environment. A dependable Resident Assistant remains patient and calm in difficult situations. Mature and responsible with expertise in counseling and mediation. Exceptional communication and time management skills.
Overview
7
7
years of professional experience
Work History
Resident Assistant
Benton House of Aiken
05.2019 - 07.2024
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Assisted residents in preparing for activity and social programs.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Maintained clean, safe, and well-organized patient environment.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
- Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
- Supported residents experiencing mental health challenges by actively listening, offering resources, and connecting them with appropriate support services.
Administrator
Southlawn Cemetery and Mausoleum
08.2017 - 08.2018
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Gathered, organized and input information into digital database.
Education
The American Academy
Salt Lake City, UTSkills
- Time management
- Team player
- CPR certified
- Documentation and reporting
- Resident support
- Active listening
- Effective planning
- Health and safety compliance
- Emotional support
- Administrative support
- Patient management
- Medical records management
- Critical thinking
- Conflict de-escalation
- Team building
Timeline
Resident Assistant
Benton House of Aiken
05.2019 - 07.2024
Administrator
Southlawn Cemetery and Mausoleum
08.2017 - 08.2018
The American Academy
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