Cathryn Scharf
Summerville,SC
Summary
Adept at enhancing member satisfaction and financial integrity, my tenure at SAFE Federal Credit Union honed my skills in listening comprehension, sales, and conflict resolution. I excelled in product knowledge and successfully provided members with the SAFE experience, significantly contributing to operational achievements. My approach combines excellent communication with a strong work ethic, driving positive outcomes and promoting a professional workplace environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Teller I
SAFE Federal Credit Union
01.2024 - 10.2024
- Supported branch goals by participating in initiatives aimed at improving the credit union's overall performance and member satisfaction.
- Ensured compliance with banking regulations by accurately completing all required reports and paperwork.
- Promoted a welcoming atmosphere in the branch by greeting members upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for members.
- Enhanced fraud detection efforts by vigilantly identifying suspicious activities and transactions.
- Assisted with account inquiries and transactions while maintaining member privacy.
- Boosted cross-selling of bank products by identifying member needs during transactions.
Server
Willie Sue's
01.2023 - 08.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Prerequisites For Bachelor's - Public Health
Trident Technical College
Charleston, SC12-2026
Associates of Science & Associates of Arts -
University of South Carolina
Sumter, SC05-2023
Skills
- Listening and Comprehension
- Excellent Communication Skills
- Sales and Cross-selling
- Organizational Skills
- Conflict Resolution
- Time Management
Accomplishments
- Earned Teller of the Month (July) for outstanding member service and exceeding branch's sales goal by 50%.
Certification
- Frontline Teller Certification SAFE Federal Credit Union September 2024.
Timeline
Teller I
SAFE Federal Credit Union
01.2024 - 10.2024
Server
Willie Sue's
01.2023 - 08.2023
- Frontline Teller Certification SAFE Federal Credit Union September 2024.
Prerequisites For Bachelor's - Public Health
Trident Technical College
Associates of Science & Associates of Arts -
University of South Carolina
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