Dominique Louthan
Rock Hill
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
TRC- The Roasting Company
11.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Office Manager
Boone's Solutions
06.2022 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
FOH+BOH Team Member
TRC- The Roasting Company
01.2020 - 11.2022
- Food server/Bartender, Cashier, and Line Cook
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Hoof & Barrel
08.2019 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Server
IHOP
04.2019 - 09.2019
- Typical server duties: open/close restaurant, take orders, expedite food, man the host stand, answer the phone and take to-go orders
- Register being a POS system
Meter Tester
Vision Metering
11.2017 - 03.2018
- Meter tester
- Plug meter into machine, test ability of functions, stack good meters on pallets, retire bad meters and return to previous department
- Move pallet via pallet jack to next department
Server and Cashier
Southern Grill
01.2017 - 11.2017
- Typical server duties: open/close restaurant, take orders, expedite food, answer the phone and take to-go orders
- Man the register (older push button register)
Office Assistant
Winthrop University Records Department
08.2016 - 12.2016
- Work Study
- Update records in system
- Research alumni to update address; change information in system for alumni
Cashier
Walmart
06.2016 - 07.2016
Cashier, Customer Service
Wing Bonz
04.2016 - 06.2016
- Typical server duties: open/close restaurant, take orders, expedite food, answer the phone and take to-go orders
- Register being a POS system
Receptionist
Winthrop Poll
01.2016 - 04.2016
- Rock Hill SC (803)323-4962
- Survey Caller / Month of April2016
- Survey caller for the Winthrop Poll, manned by the Social Behavior Research Lab
- Winthrop Writing Center, Rock Hill SC (803)323-3189
- Receptionist / January2016-April2016
- Work Study
- Answer phone, greet and sign in students, schedule appointments
Office Assistant
Winthrop Poll
01.2016 - 04.2016
- Work Study
- Answer phone, run errands/make deliveries, sort mail, print/copy documents, schedule the occasional appointment
Server
Huddle House
06.2015 - 12.2015
- Typical server duties: open/close restaurant, take orders, expedite food, answer the phone and take to-go orders
- Register being a POS system
- Wash dishes
Front of House Cook
Sandella's Flatbread Café SODEXO
08.2014 - 05.2015
- Making paninis/flatbread/bread bowls etc
- In charge of cleaning my station and refilling, doing dishes, helping with food prep
Education
Psychology
Winthrop University
12.2016
Psychology
USC Upstate
12.2015
High School Diploma -
York Comprehensive High School
06.2014
Skills
- Restaurant Experience
- Host/Hostess
- Serving Experience
- Bartending
- Busser
- Assistant Manager Experience
- Food Preparation
- Catering
- Cash Handling
- Food Safety
Certification
- ServSafe Food Protection Manager Certification
- May 2023 to May 2028
Timeline
Assistant Manager
TRC- The Roasting Company
11.2022 - Current
Office Manager
Boone's Solutions
06.2022 - Current
FOH+BOH Team Member
TRC- The Roasting Company
01.2020 - 11.2022
Server
Hoof & Barrel
08.2019 - 03.2020
Server
IHOP
04.2019 - 09.2019
Meter Tester
Vision Metering
11.2017 - 03.2018
Server and Cashier
Southern Grill
01.2017 - 11.2017
Office Assistant
Winthrop University Records Department
08.2016 - 12.2016
Cashier
Walmart
06.2016 - 07.2016
Cashier, Customer Service
Wing Bonz
04.2016 - 06.2016
Receptionist
Winthrop Poll
01.2016 - 04.2016
Office Assistant
Winthrop Poll
01.2016 - 04.2016
Server
Huddle House
06.2015 - 12.2015
Front of House Cook
Sandella's Flatbread Café SODEXO
08.2014 - 05.2015
Psychology
Winthrop University
Psychology
USC Upstate
High School Diploma -
York Comprehensive High School
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