Elizabeth Konz
Lexington
Summary
Detail-oriented professional with a versatile background in childcare, eldercare and administrative support. Known for strong multitasking abilities and effective communication, contributing to improved operational efficiency and enhanced customer satisfaction.
Overview
11
11
years of professional experience
Work History
Childcare Provider
Radius Church
Lexington, SC
01.2024 - Current
- Maintained a clean, organized, and welcoming environment for children and families.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
Personal Assistant to the Owner
Jamie Konz
Lexington, SC
01.2024 - Current
- Photographed and uploaded new inventory to be listed
- Listed inventory across multiple selling platforms
- Made social media posts to boost sales
- Kept track of inventory as it is listed
- Processed new inventory to be photographed
- Kept track of and packaged orders to be delivered
- Kept track of sales for end of year reports
Receptionist
Breon Hair Salon
Nashville, TN
04.2023 - 12.2023
- Maintained appointment schedules using scheduling software, optimizing front desk operations.
- Processed visitor check-ins and check-outs, ensuring compliance with security protocols.
- Trained new reception staff on protocols and customer service best practices, enhancing team performance.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
Customer Service Representative
Hiller Plumbing Heating & Cooling
Nashville, TN
01.2023 - 03.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Coordinated scheduling for service appointments, enhancing operational efficiency and customer satisfaction.
- Maintained detailed records of customer interactions, contributing to improved service tracking and reporting accuracy.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Answered central telephone system and directed calls accordingly.
Activities Assistant
Oakleaf Village of Lexington
Lexington, SC
09.2020 - 12.2022
- Designed and implemented engaging activities tailored to residents' interests and abilities.
- Coordinated logistics for events, ensuring seamless execution and resident participation.
- Collaborated with healthcare staff to assess residents' needs and adapt programming accordingly.
- Facilitated communication between residents and families to promote event attendance and involvement.
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Provided emotional support and companionship to improve quality of life for residents.
- Demonstrated flexibility and adaptability when faced with unforeseen circumstances or changes to scheduled programming, ensuring a consistently enjoyable experience for residents.
- Evaluated the effectiveness of each activity based on participant feedback and adjusted programming accordingly for increased satisfaction.
- Maintained cleanliness standards within activity spaces through diligent organization efforts and adherence to infection control protocols.
- Managed inventory of activity supplies, ensuring adequate materials were available for planned events while adhering to budget constraints.
- Ensured compliance with safety regulations during all activities, minimizing risk of injury to participants.
- Increased resident satisfaction, meticulously planning activities that catered to wide range of interests.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to residents.
Waitress
Grouchos Deli
West Columbia, SC
03.2015 - 08.2020
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Trained new staff on menu items, service standards, and restaurant protocols to ensure consistency.
- Collaborated with kitchen staff to coordinate timely food delivery, improving overall dining experience.
- Maintained cleanliness and organization of dining area, contributing to positive guest impressions and safety compliance.
- Monitored inventory levels and assisted in stock management to prevent shortages during peak hours.
- Developed strong rapport with regular customers, fostering loyalty and enhancing brand reputation within the community.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Managed accurate order processing and transactions using POS systems, enhancing operational efficiency.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Increased sales significantly by upselling higher-end products to customers.
Education
Bachelor of Arts - Hospitality And Tourism Management
Columbia College
West Columbia, SC05-2020
Associate of Arts -
Midlands Technical College
West Columbia, SC05-2018
Skills
- Patience and empathy
- Child supervision
- CPR training
- Childcare
- Telephone skills
- Customer and client relations
- Greeting and seating clients
- Customer service
- Active listening
- Critical thinking
- Call center experience
- Complaint handling
- Senior living experience
- Relationship building
- Resident support
- Calendar management
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Menu recommendations
- Payment processing
- Accurate money handling
- File organization
- Time management
- Strong work ethic
- Valid Driver's license
- Multitasking and organization
Timeline
Childcare Provider
Radius Church
01.2024 - Current
Personal Assistant to the Owner
Jamie Konz
01.2024 - Current
Receptionist
Breon Hair Salon
04.2023 - 12.2023
Customer Service Representative
Hiller Plumbing Heating & Cooling
01.2023 - 03.2023
Activities Assistant
Oakleaf Village of Lexington
09.2020 - 12.2022
Waitress
Grouchos Deli
03.2015 - 08.2020
Bachelor of Arts - Hospitality And Tourism Management
Columbia College
Associate of Arts -
Midlands Technical College