Hannah Richards
Greenville
Summary
Dynamic Registered Medical Assistant with extensive experience at Upstate Cardiology, skilled in EKG administration and proficient in EPIC and ECW systems. Proven ability to enhance patient care through effective communication and meticulous attention to detail, ensuring optimal patient outcomes and satisfaction. Committed to fostering a supportive healthcare environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Registered Medical Assistant
Upstate Cardiology
Greenville
06.2024 - Current
- Taking and recording vital signs.
- Operating and maintaining medical equipment.
- Sterilizing and cleaning equipment and rooms.
- Using electronic health records (EHR) systems.
- Scheduling appointments and managing patient records.
- Providing patient education and support.
- Excellent communication and interpersonal skills.
- Attention to detail and organizational skills.
- Administering EKG’s
- Placing cardiac monitors, and educating patients.
- Nurse visits and walk-ins.
- Prior authorizations.
- Keeping inventory and stocking rooms, closets.
- Assisted with administrative duties such as filing paperwork and preparing documents for review by physicians or other healthcare providers.
- Educated patients about health maintenance activities such as diet modification, exercise programs, smoking cessation advice.
- Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Maintained clinical records according to HIPAA regulations.
Case Manager
The Phoenix Center
Greenville
10.2021 - 03.2024
- Coordinate and provide care that is safe, timely, effective, efficient, equitable, and client-centered.
- Handle case assignments, draft service plans, review case progress and determine case closure.
- Help clients achieve wellness and autonomy.
- Facilitate multiple care aspects (case coordination, information sharing, etc)
- Help patients make informed decisions by acting as their advocate regarding their clinical status and treatment options.
- Take the extra mile and interact with patients to keep track of their progress and to ensure satisfaction.
- Record cases information, complete accurately all necessary forms and produce statistical reports.
Administrative Assistant
Shared Resource Center- GHS
Greenville
12.2016 - 10.2017
- Receiving and answering emails, telephone calls, and mail for the facility.
- Scheduling appointments for patients, nurses, and doctors.
- Guiding staff and patients through admissions and correct medical administrative protocols.
- Checking and verifying information on patient medical records.
- Ensuring that forms and documents are correctly filled in.
- Handling complaints and queries professionally.
Registered Medical Assistant
Prisma HealthSoutheastern Neurosurgical and Spine Institute
Greenville
04.2012 - 12.2016
- Prepare patients for exams or procedures.
- Take vital signs and record patient information in electronic medical records (EMR).
- Perform basic lab tests.
- Assist healthcare provider during exams or procedures.
- Collect and prepare laboratory specimens.
- Schedule patient appointments and follow-up tests.
- Manage patient records and maintain accurate medical history; Prepare & reviews patient charts for upcoming visits by verifying that all diagnostic test results, hospital reports, and other medical records are correct and up to date.
- Answer patient calls and direct inquiries to appropriate staff members.
Education
Associates Degree - Applied Sciences - Human Services
Greenville Technical College
Greenville, SC12.2021
Registered Medical Assistant -
Brown Mackie College
Greenville, SC12.2011
Skills
- EPIC
- ECW - Eclinical Works
- Sorian/PACS
- EKG administration
Certification
- RMA
- Certified Peer Support Specialist
- Certified Medical Tech.
- Certified Substance Abuse Specialist
Accomplishments
- HR Service Award for TIC (Trauma Informed Care)
- COO Award for Homeless Coalition Outreach Program
- Client Intake Staff Recognition Award
- Stellar Star received from patient nominations
Timeline
Registered Medical Assistant
Upstate Cardiology
06.2024 - Current
Case Manager
The Phoenix Center
10.2021 - 03.2024
Administrative Assistant
Shared Resource Center- GHS
12.2016 - 10.2017
Registered Medical Assistant
Prisma HealthSoutheastern Neurosurgical and Spine Institute
04.2012 - 12.2016
Associates Degree - Applied Sciences - Human Services
Greenville Technical College
Registered Medical Assistant -
Brown Mackie College
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