Jason Jacques
Regional Operations Manager
Rock Hill,SC
Summary
Positive Regional Operations Manager with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational reviews and leading regional management teams. Knowledge of budgeting, succession planning and performance management.
Hands-on Regional Operations Manager with exceptional gifts in budgetary and cost control. Adaptable and versatile to oversee multiple locations. Exceptionally skilled at motivating location managers to perform duties and achieve highest potential.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
4
4
Certifications
Work History
Regional Operations Manager
ESR Motor Systems
Rock Hill, SC
01.2022 - Current
- Oversee operations for multiple branches within the east region, ensuring efficient and profitable operations and sales across all locations.
- Lead, mentor, and develop a team guiding operations, sales, and customer service.
- Collaborate with the operations director to define and implement regional strategies to increase sales, reduce costs, and improve operational efficiency.
- Manage budgeting and financial performance for regional operations, ensuring adherence to company policies and targets.
- Drive initiatives to improve sales, warehouse management, inventory control, and logistics, reducing operational costs.
- Develop and maintain strong relationships with key clients and ensure customer satisfaction and retention.
- Analyze regional performance data to identify trends and areas for improvement and implement corrective actions.
- Traveled to over 3 locations per month to manage each store and perform reviews of individual managers and employees.
Branch Manager
ESR Motor Systems
Rock Hill, SC
01.2021 - 12.2022
- Managed daily branch operations, overseeing all activities, including sales, inventory management, and customer service.
- Increased branch sales 7% through effective leadership, strategic sales plans, and enhanced customer service.
- Developed and implemented operational procedures to streamline workflows and ensure compliance with company standards.
- Trained and developed staff, fostering a collaborative and high-performance culture.
- Monitored key performance indicators (KPIs) and provided regular reports to senior management, ensuring performance targets were met.
- Led inventory audits and ensured proper handling of all stock, reducing discrepancies.
Inside Sales Manager
ESR Motor Systems
Rock Hill, South Carolina
03.2016 - 12.2021
- Led the sales efforts for the branch, driving product sales and customer acquisition.
- Developed and maintained relationships with key clients, met their needs and providing tailored solutions.
- Created and executed sales strategies to increase revenue.
- Trained and mentored sales associates, promoting a strong team environment and increasing team sales performance.
- Managed 15 sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
Warehouse Manager
ESR Motor Systems
Rock Hill, South Carolina
08.2015 - 03.2016
- Managed daily warehouse operations, overseeing inventory management, shipping, and receiving activities.
- Implemented process improvements that led to a decrease in operational inefficiencies.
- Ensured safe handling and storage of products.
- Coordinated logistics to ensure timely and accurate deliveries to customers.
- Ensured compliance with safety and quality standards.
Education
Computer Networking Certification - Cisco and Microsoft
New Horizons
Charlotte, NC 01.2001 - 01.2003
Skills
- Operations Management
- Multiple Branch Management
- Sales Leadership
- Sales Strategy
- Team Leadership
- Team Development
- Process Improvement
- Client Relationship Management
- KPI Analysis
- Performance Metrics
- Microsoft Office Suite
- Retail Management
- Store Operations
- Leadership
Certification
Recipient of Multiple President's Volunteer Service Awards (PVSA), including Gold, Silver, and Bronze Levels for Outstanding Community Service
Professional Development
- Leadership Development Program – ESR Motor Systems
- Ongoing workshops and training in operations management, sales strategies, and customer service excellence.
Timeline
Regional Operations Manager
ESR Motor Systems
01.2022 - Current
Branch Manager
ESR Motor Systems
01.2021 - 12.2022
Inside Sales Manager
ESR Motor Systems
03.2016 - 12.2021
Warehouse Manager
ESR Motor Systems
08.2015 - 03.2016
Computer Networking Certification - Cisco and Microsoft
New Horizons
01.2001 - 01.2003
Similar Profiles
Solimar Ortiz-ReyesSolimar Ortiz-Reyes
Technical Projects Coordinator at Sensor Systems, LLC and Motor Magnetics, Inc.Technical Projects Coordinator at Sensor Systems, LLC and Motor Magnetics, Inc.
Vicky BlairVicky Blair
Data Entry/Website Maintenance at Electric Motor Wholesale/B2B Commercial Systems. Inc.Data Entry/Website Maintenance at Electric Motor Wholesale/B2B Commercial Systems. Inc.
LANDON TRAVIS CONNORLANDON TRAVIS CONNOR
Manufacturing Engineer/Consultant Engineer at Lean Systems, Inc @ Ford Motor CompanyManufacturing Engineer/Consultant Engineer at Lean Systems, Inc @ Ford Motor Company
Samuel ColemanSamuel Coleman
Account Transfers Operations at LPL FinancialAccount Transfers Operations at LPL Financial
GERMAINE CORNWALLGERMAINE CORNWALL
Chef Supervisor at ECKLES RESTAURANTChef Supervisor at ECKLES RESTAURANT