Jeffrey Pietrewicz

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Manage team and additional outlet needs (small bar) including covering breaks and working in all required positions.
• Inventory, order and stock daily to ensure proper supplies for the business needs
• Coaching, training, and followup with staff
• Additional duties ( open/closing, money handling, communication ,enforcing proper policy and procedures)
• Overall following starbucks standard to provide the best quality product and guest experience

After my first season serving/bartending at the resort I was offered a promotion to open and run Westgates Marketplace/Bistro. The retail space offers Starbucks, Hersey's, Souvenirs, and many conveniences. Im responsible to ensure the best experience possible to our guests and public. Scheduling, Training, inventory, and working with multiped vendors to stock the Market are also other duties. I assisted in all areas of food and beverage also. Cook, orders, train, and function in all positions.

• Organized special events in restaurant, including receptions, promotions and corporate luncheons.
• Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
• Created fun team building activities to engage staff in up-selling to meet revenue targets.
• Correctly calculated inventory and ordered appropriate supplies.
• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

• Assisted customers by walking through online ordering processes.
• Contacted vendors to determine shipping dates and availability for specific items to notify customers.
• Established effective working relationships with internal employees, vendors, shipping company contacts and customers.
• Monitored orders and delivered status updates to customers regarding arrivals.
• Positively engaged with customers to understand needs and responded appropriately to questions.
• Threw my 17 years with Home Depot I also Was a Front end supervisor, Bookkeeping/ I.T. . Shipping and receiving, and District Trainer.