Katherine Whitlock
North Charleston
Summary
Professional with experience in billing and account management. Skilled in handling complex billing issues, ensuring accuracy, and meeting deadlines. Strong focus on team collaboration and adaptability to changing needs. Reliable communicator and problem-solver with proficiency in billing software, customer service, and financial reconciliation. Prepared to deliver results and contribute effectively in fast-paced environment.
Overview
9
9
years of professional experience
Work History
Billing Representative
Charleston Dermatology
09.2023 - Current
- Maintained accurate patient billing records and updated customer accounts.
- Responded to inquiries via phone and email regarding billing procedures and account status.
- Resolved billing discrepancies and ensured correct documentation was maintained.
- Operated standard office equipment and managed document control for patient files.
Front Desk Receptionist
Charleston Dermatology
11.2022 - 09.2023
- Greeted patients and served as the first point of contact for visitors.
- Verified payment information and scheduled appointments.
- Collected service payments and maintained updated records.
- Assisted in maintaining a calm, professional front office environment.
Clinical Support Specialist
SEE Alternative Pediatrics
06.2022 - 11.2022
- Provided administrative support, including data entry and mail handling.
- Assisted with clerical tasks to meet tight project deadlines.
- Maintained organized work areas and efficient file systems.
Team Member
Chick-Fil-A
09.2016 - 05.2021
- Supported training for new team members in safety procedures and daily tasks.
- Delivered customer service and responded to special requests.
- Maintained stock and cleanliness in workstations.
- Worked flexible hours to meet business needs.
Education
High School Diploma -
Fort Dorchester High School
06.2021
Skills
- Account Management
- Document Control
- Workflow Optimization
- Excellent phone etiquette
- Works quickly and efficiently in a fast-paced environment
- Organized and resourceful, and willing to handle a wide variety of tasks
- Detail oriented and self-motivated
- Collections background
- Insurance claims
- Medical records management
- EMR / EHR
- Medical office administration
Timeline
Billing Representative
Charleston Dermatology
09.2023 - Current
Front Desk Receptionist
Charleston Dermatology
11.2022 - 09.2023
Clinical Support Specialist
SEE Alternative Pediatrics
06.2022 - 11.2022
Team Member
Chick-Fil-A
09.2016 - 05.2021
High School Diploma -
Fort Dorchester High School