Kayla Kars
Charleston,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Account Support Specialist
GetInsured
10.2022 - 03.2025
- Resolved complex customer inquiries efficiently, enhancing satisfaction rates and reducing escalation frequency
- Fostered positive customer relationships through active listening and personalized problem-solving
- Collaborated with team members to address challenging situations
- Guided customers through troubleshooting steps, offering solutions for common software-related problems, and ensuring optimal product usage
- Assisted customers in utilizing features and tools on the platform, providing clear explanations and troubleshooting tips
- Educated clients on relevant policies and options and answered questions to remedy issues.
- Researched options and recommended services to address clients' needs.
Customer Success Specialist
Tapestry
05.2021 - 10.2022
- Documented customer interactions, ensuring accurate information for follow-ups
- Analyzed trends in customer feedback to identify areas for service enhancement
- Actively contributed to team knowledge-sharing sessions, enhancing collective problem-solving capabilities and customer service standards
- Guided customers through specific steps to resolve common website related problems or errors
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Responded to customer requests for products, services, and company information.
Cashier Team Lead
Walmart
08.2016 - 05.2021
- Maintained accurate cash handling and precise inventory management
- Ensured compliance with store policies and procedures for seamless operations
- Fostered a team-oriented environment, assisting colleagues during peak hours
- Contributed to a positive work atmosphere, enhancing overall productivity
- Proposed and implemented new organization system for promotional items, increasing visibility and boosting sales of featured products
- Provided exceptional customer service, addressing inquiries and resolving issues promptly
- Ensured a positive shopping experience for all patrons
- Trained team members on cash register operation and cash handling.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Increased customer loyalty and retention.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
Technical Diploma -
Southwest Virginia Community College
Richlands, VA05.2020
Skills
- Cross-functional teamwork
- CRM software
- Trained in Salesforce
- Data entry
Timeline
Account Support Specialist
GetInsured
10.2022 - 03.2025
Customer Success Specialist
Tapestry
05.2021 - 10.2022
Cashier Team Lead
Walmart
08.2016 - 05.2021
Technical Diploma -
Southwest Virginia Community College
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