Kiara Bowers
Summerville
Summary
Detail-oriented professional pursuing a Bachelor of Science in Human Psychology at Franklin University with experience in client support, case documentation, and service coordination. Background working with individuals, families, and multidisciplinary teams to resolve concerns, maintain accurate records, and ensure timely case resolution. Skilled in behavioral observation, conflict resolution, and administrative coordination. Seeking an entry-level role in claims processing, social services, behavioral health, or legal support while completing degree requirements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Warranty Coordinator
Stier Supply Company
Summerville
11.2024 - 02.2026
- Coordinated warranty service requests and managed documentation, facilitating efficient resolution of multiple client cases.
- Maintained detailed records and tracked case progress, ensuring timely service resolution for clients.
- Communicated with clients, contractors, and internal teams, addressing service concerns to enhance client satisfaction.
- Managed high-volume requests while maintaining organization and accuracy in reporting.
Paraprofessional / Substitute Teacher
Gahanna-Jefferson Public Schools
Gahanna
05.2022 - 10.2024
- Delivered individualized and small-group support to enhance learning outcomes for students with diverse educational and behavioral needs.
- Collaborated with educators and specialists to implement effective behavioral interventions and improve classroom management.
- Supported emotional regulation and conflict resolution among students.
- Observed and documented student behavior, adhering to safety protocols to maintain a secure learning environment.
Appointment Coordinator
Dave Gill Chevrolet
Whitehall
09.2016 - 05.2022
- Coordinated high-volume appointment scheduling, enhancing client accessibility and service flow.
- Maintained accurate client records and administrative documentation.
- Resolved client concerns, facilitating effective communication across departments to improve service delivery.
- Delivered consistent customer service while managing multiple tasks and deadlines, ensuring client satisfaction.
Education
Bachelor of Science - Human Psychology
Franklin University
Columbus, OH06-2027
Skills
- Case documentation and record management
- Client relations and support services
- Behavioral observation and incident reporting
- Conflict resolution and crisis response
- Data analysis
- Case coordination and service tracking
- Administrative operations and scheduling
- Microsoft Office Suite
- CRM systems and data entry
Certification
- First Aid / CPR
- Mandated Reporter Training
- Child Development
- Classroom Safety Training
Timeline
Warranty Coordinator
Stier Supply Company
11.2024 - 02.2026
Paraprofessional / Substitute Teacher
Gahanna-Jefferson Public Schools
05.2022 - 10.2024
Appointment Coordinator
Dave Gill Chevrolet
09.2016 - 05.2022
Bachelor of Science - Human Psychology
Franklin University