Latrell Windley
Columbia
Summary
Dynamic professional with a proven track record at Palmetto GBA, excelling in customer service and problem-solving. Adept at utilizing software for efficient operations.Recognized for effective communication and leadership skills, ensuring high-quality support and satisfaction in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CSA II
Palmetto Gba
Columbia
06.2025 - Current
- Managed incoming calls from customers, ensuring professional service and effective issue resolution.
- Assisted customers with inquiries and resolved issues, enhancing customer satisfaction.
- Consulted with providers to resolve service and billing issues.
- Utilized various software and tools to streamline processes, contributing to improved operational efficiency.
Pharmacy Technician
CVS Pharmacy
SC
07.2024 - 06.2025
- Calculates dosages, fills prescriptions, and prepares prescription labels with high precision.
- Maintained medication inventory levels, ensuring consistent availability for patient needs.
- Assisted pharmacy staff with routine tasks, supporting uninterrupted pharmacy operations.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Coordinates with physicians and insurance agencies to resolve prescription discrepancies efficiently.
- Processed prescription orders efficiently using pharmacy software systems.
Patient Care Advocate
SC House Calls
06.2021 - 04.2024
- Facilitated communication between patients and healthcare providers, clarifying treatment plans and improving patient understanding.
- Documented patient interactions and addressed concerns, ensuring follow-up and resolution to enhance patient satisfaction.
- Registered new patients and managed self-referrals, streamlining the onboarding process.
- Participated in training sessions to stay updated on healthcare policies and registration software.
Petroleum Supply Specialist
US Army National Guard
05.2015 - 05.2022
- Managed logistical operations for the delivery of essential supplies, ensuring timely and accurate distribution to personnel.
- Coordinated systematic supply of water and food to training personnel, ensuring compliance with operational requirements.
- Maintained high service and support standards within unit, executing tasks to enhance operational effectiveness.
Education
High School Diploma - Georgetown, SC
Carvers Bay High School
Georgetown, SC06-2013
Associate of Arts - Artificial Intelligence
Strayer University
Arlington, VA06-2026
Skills
- Patient Accounts
- Insurance Benefits
- Denials/Appeals
- Medication Management
- Medication Review
- Clinical Knowledge
- Scheduling
- Data entry
- Software applications
- Software proficiency
- Software troubleshooting
- Effective Leadership Skills
- Problem solving
- Time management
- Effective communication
- Customer Service
- Stock Coordination
Certification
Registered Pharmacy Technician, South Carolina Board of Pharmacy, 2024
Certification Process
- Currently working on CompTIA A+ certification
Timeline
CSA II
Palmetto Gba
06.2025 - Current
Pharmacy Technician
CVS Pharmacy
07.2024 - 06.2025
Patient Care Advocate
SC House Calls
06.2021 - 04.2024
Petroleum Supply Specialist
US Army National Guard
05.2015 - 05.2022
High School Diploma - Georgetown, SC
Carvers Bay High School
Associate of Arts - Artificial Intelligence
Strayer University