Summary
Overview
Work History
Education
Skills
Certification
Certification Process
Timeline
Generic

Latrell Windley

Columbia

Summary

Dynamic professional with a proven track record at Palmetto GBA, excelling in customer service and problem-solving. Adept at utilizing software for efficient operations.Recognized for effective communication and leadership skills, ensuring high-quality support and satisfaction in fast-paced environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

CSA II

Palmetto Gba
Columbia
06.2025 - Current
  • Managed incoming calls from customers, ensuring professional service and effective issue resolution.
  • Assisted customers with inquiries and resolved issues, enhancing customer satisfaction.
  • Consulted with providers to resolve service and billing issues.
  • Utilized various software and tools to streamline processes, contributing to improved operational efficiency.

Pharmacy Technician

CVS Pharmacy
SC
07.2024 - 06.2025
  • Calculates dosages, fills prescriptions, and prepares prescription labels with high precision.
  • Maintained medication inventory levels, ensuring consistent availability for patient needs.
  • Assisted pharmacy staff with routine tasks, supporting uninterrupted pharmacy operations.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Coordinates with physicians and insurance agencies to resolve prescription discrepancies efficiently.
  • Processed prescription orders efficiently using pharmacy software systems.

Patient Care Advocate

SC House Calls
06.2021 - 04.2024
  • Facilitated communication between patients and healthcare providers, clarifying treatment plans and improving patient understanding.
  • Documented patient interactions and addressed concerns, ensuring follow-up and resolution to enhance patient satisfaction.
  • Registered new patients and managed self-referrals, streamlining the onboarding process.
  • Participated in training sessions to stay updated on healthcare policies and registration software.

Petroleum Supply Specialist

US Army National Guard
05.2015 - 05.2022
  • Managed logistical operations for the delivery of essential supplies, ensuring timely and accurate distribution to personnel.
  • Coordinated systematic supply of water and food to training personnel, ensuring compliance with operational requirements.
  • Maintained high service and support standards within unit, executing tasks to enhance operational effectiveness.

Education

High School Diploma - Georgetown, SC

Carvers Bay High School
Georgetown, SC
06-2013

Associate of Arts - Artificial Intelligence

Strayer University
Arlington, VA
06-2026

Skills

  • Patient Accounts
  • Insurance Benefits
  • Denials/Appeals
  • Medication Management
  • Medication Review
  • Clinical Knowledge
  • Scheduling
  • Data entry
  • Software applications
  • Software proficiency
  • Software troubleshooting
  • Effective Leadership Skills
  • Problem solving
  • Time management
  • Effective communication
  • Customer Service
  • Stock Coordination

Certification

Registered Pharmacy Technician, South Carolina Board of Pharmacy, 2024

Certification Process

  • Currently working on CompTIA A+ certification

Timeline

CSA II

Palmetto Gba
06.2025 - Current

Pharmacy Technician

CVS Pharmacy
07.2024 - 06.2025

Patient Care Advocate

SC House Calls
06.2021 - 04.2024

Petroleum Supply Specialist

US Army National Guard
05.2015 - 05.2022

High School Diploma - Georgetown, SC

Carvers Bay High School

Associate of Arts - Artificial Intelligence

Strayer University
Latrell Windley