Lawanda Pulley
Spartanburg
Summary
Dynamic professional with a proven track record at Uber and Lyft, excelling in customer service and problem resolution. Recognized for maintaining high driver ratings through exceptional communication and time management skills. Adept at fostering teamwork and collaboration, ensuring optimal outcomes in fast-paced environments while enhancing client satisfaction.
Overview
12
12
years of professional experience
Work History
Uber Partner
Uber And Lyft
07.2022 - Current
- Managed driver onboarding and training processes to ensure compliance with company policies.
- Coordinated daily schedules for drivers to optimize ride availability and customer satisfaction.
- Monitored ride performance metrics to identify trends and implement service improvements.
- Assisted in resolving driver and rider disputes, maintaining high service quality standards.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
- Provided safe transportation for passengers, adhering to traffic laws and regulations.
- Maintained a high driver rating through excellent communication and navigational skills.
- Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
Direct Support Professional
Nurse Next Door
03.2019 - 09.2024
- Assisted individuals with daily living activities to promote independence and enhance quality of life.
- Implemented personalized care plans while adapting strategies based on individual needs and preferences.
- Collaborated with multidisciplinary teams to ensure comprehensive support and optimal outcomes for clients.
- Monitored client progress, documenting behavioral changes and reporting significant findings to caregivers.
- Developed engaging activities that fostered social interaction and skill development among clients.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted disabled clients to support independence and well-being.
Customer Service Representative
Alorica
03.2019 - 11.2020
- Resolved customer inquiries efficiently to enhance satisfaction and loyalty.
- Utilized CRM systems to track customer interactions and streamline support processes.
- Analyzed feedback to identify trends and recommend process improvements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Data Entry Clerk/Secretary
Jostens
04.2014 - 05.2018
- Entered data accurately into databases, ensuring high-quality records management.
- Maintained organized filing systems to enhance information retrieval efficiency.
- Reviewed documents for accuracy, identifying discrepancies and correcting errors promptly.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Created and maintained data entry logs to track data entry activities.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Education
High School Diploma -
Laurens District 55 High School
Laurens, SC05-1998
Skills
- Flexibility
- Cleanliness
- Situational awareness
- Active listening
- Customer service
- Critical thinking
- Data entry
- Customer relations
- Friendly, positive attitude
- Teamwork and collaboration
- Time management
- Problem-solving
- Dependable and responsible
- Flexible and adaptable
- Excellent communication
- Multitasking Abilities
- Computer skills
- Calm under pressure
- Problem resolution
Timeline
Uber Partner
Uber And Lyft
07.2022 - Current
Direct Support Professional
Nurse Next Door
03.2019 - 09.2024
Customer Service Representative
Alorica
03.2019 - 11.2020
Data Entry Clerk/Secretary
Jostens
04.2014 - 05.2018
High School Diploma -
Laurens District 55 High School