Nalia Oliver
Anderson
Summary
Dynamic professional with a strong background in customer service and sales. Proven expertise in banking law compliance and conflict resolution, consistently enhancing customer satisfaction and loyalty. Adept at identifying sales opportunities and building lasting relationships, driving revenue growth through exceptional service and strategic account management.
Overview
4
4
years of professional experience
Work History
Teller
United Community Bank
06.2025 - Current
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Received loan and utility payments, sending funds to correct destinations.
- Established rapport with new clients to increase satisfaction and loyalty.
Fragrance Sales Associate
Dillard's
12.2024 - 05.2025
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Built relationships with customers to encourage repeat business.
General Merchandise Lead
Target
04.2022 - 08.2024
- Helped customers select merchandise by offering multiple product options fitting specific needs.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
- Completed efficient weekly pricing changes for general merchandise categories.
- Maintained superior customer service levels by prioritizing customers' needs over merchandising assignments.
- Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
Creative Writer
The Carolinian
08.2022 - 05.2023
- Organized material to research and complete writing tasks.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- Conducted interviews with subject matter experts to generate topics.
- Excellent communication skills, both verbal and written.
Education
Bachelor's - Mass Communication
University of South Carolina Upstate
Spartanburg, SC05-2026
High School Diploma -
D.W. Daniel High School
Central, SC05-2019
Skills
- Banking law compliance
- Account updating
- Drawer balancing
- Cash drawer balancing
- Sales expertise
- Cash handling expertise
- Compliance, banking laws, and regulations
- Inventory management background
- Customer relationship building
- Exceptional customer service
- Conflict resolution techniques
- Account management
Accomplishments
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Brought in 15 new customers first 3 months at Dillard's
- Dean's List and Chancellor's List for high academic achievements freshman and sophomore year at University of South Carolina Upstate
Timeline
Teller
United Community Bank
06.2025 - Current
Fragrance Sales Associate
Dillard's
12.2024 - 05.2025
Creative Writer
The Carolinian
08.2022 - 05.2023
General Merchandise Lead
Target
04.2022 - 08.2024
Bachelor's - Mass Communication
University of South Carolina Upstate
High School Diploma -
D.W. Daniel High School