Nicole Simmons
Charleston
Summary
Detail-oriented and customer-focused professional with extensive experience in client relations, administrative support, and store operations. Skilled in managing inquiries, resolving issues, coordinating processes, and providing clear, accurate communication. Highly organized with a strong ability to support operational efficiency and ensure client satisfaction—ideal for a Medical Referral Specialist role.
Overview
8
8
years of professional experience
Work History
Sales Associate
Belk
Charleston, SC
04.2025 - Current
- Deliver exceptional customer service, addressing client inquiries and resolving concerns efficiently
- Assist in tracking and achieving team performance goals, demonstrating attention to detail
- Maintain organized records of transactions and client interactions
- Communicate clearly to guide clients through selections and problem resolution
Key Holder
Torrid
Charleston, SC
02.2023 - 04.2025
- Managed store opening and closing procedures, ensuring accuracy and adherence to protocols
- Coordinated workflow with team members to meet operational goals
- Resolved client concerns professionally and efficiently
- Maintained accurate records of inventory and sales
Key Holder
Merrell
Charleston, SC
08.2020 - 09.2022
- Oversaw daily operational tasks including store opening and closing
- Greeted clients and provided tailored solutions to meet their needs
- Promoted sales initiatives and maintained documentation of store activities
- Assisted in administrative and operational support functions as needed
Key Holder
Lane Bryant
Charleston, SC
06.2019 - 08.2020
- Provided excellent customer service and supported client needs
- Managed store opening and closing procedures
- Assisted with inventory management, merchandising, and promotions
- Helped resolve client concerns efficiently
Assistant Store Manager
Goodwill
Charleston, SC
11.2018 - 03.2019
- Assisted store manager with daily operations and team management
- Supported scheduling, inventory oversight, and sales reporting
- Ensured excellent customer service and store compliance
Assistant Store Manager
Family Dollar
Charleston, SC
08.2017 - 10.2018
- Supported store manager in daily operations, including team supervision and training
- Managed inventory, merchandising, and administrative tasks
- Provided solutions to customer concerns and ensured operational efficiency
Education
High School Diploma -
St. Andrew’s High School
01.1990
Skills
- Client Communication & Relationship Management
- Process Coordination & Administrative Support
- Attention to Detail & Accuracy
- Problem Resolution & Conflict Management
- Record-Keeping & Documentation
- Team Leadership & Workflow Support
- Compliance with Policies & Procedures
Timeline
Sales Associate
Belk
04.2025 - Current
Key Holder
Torrid
02.2023 - 04.2025
Key Holder
Merrell
08.2020 - 09.2022
Key Holder
Lane Bryant
06.2019 - 08.2020
Assistant Store Manager
Goodwill
11.2018 - 03.2019
Assistant Store Manager
Family Dollar
08.2017 - 10.2018
High School Diploma -
St. Andrew’s High School