TAYLOR REXROAD
Conway
Summary
Aspiring educator with a Bachelor’s degree in History and a genuine passion for helping others grow. With more than 10 years experience in customer service and 3 years in retail management, these opportunities have shaped my ability to connect with people, lead with empathy, and create supportive, organized environments. Driven by a commitment to community involvement and mentorship, hoping to bring that same energy into the classroom by building meaningful relationships, encouraging curiosity, and supporting each student’s individual path to success.
Overview
14
14
years of professional experience
Work History
Teller I
Anderson Brothers Bank
AYNOR, SC
10.2025 - Current
- Processed customer transactions accurately and efficiently, ensuring adherence to banking policies.
- Managed cash drawers, balanced daily transactions, and resolved discrepancies promptly.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Store Manager
Starbucks
Myrtle Beach
05.2025 - 10.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for over 20+ employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, AvE labor scheduling, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Assistant Store Manager
Starbucks Coffee
Myrtle Beach, SC
09.2024 - 04.2025
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Developed SSV team in multiple stores to prepare teams for business goals and enhance customer experience.
- Assisted in managing daily store operations, leading a team of sales associates to achieve targets.
- Maintained a clean and organized sales floor to create an inviting shopping environment.
- Monitored sales performance metrics to identify areas for improvement and report findings to management.
Shift Supervisor
Starbucks Coffee
Conway, SC
03.2023 - 09.2024
- Resolved customer complaints and ensured high levels of customer satisfaction.
- Led team of 7+ employees, ensuring efficiency and adherence to company policies while also driving sales goals and speed in adherence to company standards.
- Trained new team members on processes and procedures to guarantee smooth operations.
- Managed inventory levels and placed orders to ensure availability of materials and products.
911 Dispatcher
San Diego Police Department
San Diego, CA
11.2019 - 10.2021
- Managed high-stress situations, providing emergency assistance and coordinating resources efficiently.
- Utilized effective communication skills to gather crucial information during emergency calls.
- Demonstrated ability to multi-task and prioritize urgent calls in fast-paced environments.
- Maintained composure and professionalism in handling sensitive and potentially life-threatening situations.
- Contributed this service to an agency that fields over 1.4 million calls for service per fiscal year.
Communications Officer
Myrtle Beach Police Department
Myrtle Beach, SC
04.2017 - 02.2019
- Coordinated communication between emergency responders and public agencies during crisis situations.
- Managed high-pressure situations and kept a calm demeanor when dispatching emergency services.
- Prioritized incoming calls and dispatched appropriate resources to ensure swift response times.
- Coordinates radio communication with State Police and other local Police Departments as needed.
Barista Trainer
Starbucks Coffee
Santa Clara, CA
11.2011 - 04.2016
- Proficient in crafting espresso-based beverages and maintaining cleanliness in a fast-paced environment.
- Skilled in providing exceptional customer service and upselling products to increase sales.
- Trained new baristas on proper brewing techniques and customer interaction etiquette.
- Analyze customer feedback and recommend new menu items or pairings to ensure satisfaction every time.
Education
High School Diploma -
Cupertino High School
Cupertino, CA 06.2011
Bachelor of Arts - History
Arizona State University
05.2025
Skills
- Customer Service (14 years)
- Team leadership & Coaching
- Retail Management
- Law Enforcement
- Emergency Management
- Store operations
- Multitasking and organization
- Training and Mentoring
- Retail inventory management
- Community Involvement and Outreach
Timeline
Teller I
Anderson Brothers Bank
10.2025 - Current
Store Manager
Starbucks
05.2025 - 10.2025
Assistant Store Manager
Starbucks Coffee
09.2024 - 04.2025
Shift Supervisor
Starbucks Coffee
03.2023 - 09.2024
911 Dispatcher
San Diego Police Department
11.2019 - 10.2021
Communications Officer
Myrtle Beach Police Department
04.2017 - 02.2019
Barista Trainer
Starbucks Coffee
11.2011 - 04.2016
High School Diploma -
Cupertino High School
Bachelor of Arts - History
Arizona State University