Uriah Singleton
North Charleston
Summary
Proven Maintenance Technician and Vehicle Service Attendant with a track record of enhancing customer satisfaction and streamlining operations at Time To Shine Car Wash. Expert in vehicle maintenance and customer service, I boosted service quality by implementing innovative practices. My strong work ethic and problem-solving abilities led to significant improvements in efficiency and client relations, achieving a consistent customer satisfaction rate increase.
Overview
3
3
years of professional experience
Work History
Vehicle Service Attendant
Time To Shine Car Wash
11.2024 - Current
- Demonstrated adaptability within the work environment by quickly learning and implementing new procedures or practices established by management to improve overall service quality.
- Maintained positive working relationships with colleagues, promoting teamwork within the service department.
- Increased customer satisfaction rates by promptly addressing any concerns or issues raised during vehicle pick-up or drop-off processes.
- Assisted customers promptly with their inquiries, providing exceptional customer service at all times.
- Improved customer satisfaction by ensuring timely and thorough vehicle cleaning and maintenance.
- Strengthened company-client relations through professional communication skills when interacting with customers during drop-off or pick-up procedures.
- Enhanced company reputation through meticulous attention to detail in vehicle preparation and presentation.
- Collaborated with team members to maintain an adequate inventory of supplies needed for vehicle servicing tasks.
- Maximized productivity with efficient time management during vehicle service processes.
- Boosted customer confidence in rental vehicles through meticulous interior detailing and exterior washing efforts.
- Ensured compliance with company policies and safety regulations during all aspects of the job duties performed.
- Contributed to revenue growth by consistently meeting daily targets for number of vehicles serviced per shift.
- Streamlined operations by maintaining a clean and organized work area to facilitate smooth workflows.
- Increased efficiency by effectively managing multiple tasks such as refueling, washing, and vacuuming vehicles simultaneously.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Followed safety protocols while working, avoiding accidents and injuries.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Removed safety hazards, soiled items, and trash from customer areas.
- Trained and mentored new employees on company procedures and safety protocols.
- Monitored and maintained organized work space, confirming efficient operations.
- Checked tools and equipment to prevent accidents and injuries.
- Liaised with customers to determine vehicle issues and identify problems.
- Documented all work performed on vehicles and added to company system for reference.
- Coordinated between billing department and customers to resolve problems.
Maintenance Technician
Premier Property LLC
03.2022 - 09.2024
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Installed new locks, door handles, and door closers.
- Collaborated with team members to complete larger repair projects efficiently.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Trained new employees on proper use and care of tools, machinery, and safety protocols.
- Enhanced safety measures by performing routine inspections and identifying potential hazards.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Ensured smoother operations, maintaining accurate records of all maintenance activities.
- Boosted overall productivity with timely preventive maintenance on key equipment.
- Developed and implemented strategies to improve maintenance processes.
- Supported inventory management efforts, tracking spare parts usage and reordering as necessary.
- Revamped workshop organization, leading to more efficient workflow and easier access to tools.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Diagnosed and repaired complex mechanical and electrical systems.
- Reported issues to property manager so effective resolutions could be put into place.
- Executed tasks within time and budget constraints.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Positively engaged with customers and maintained professional appearance as company representative.
- Safely and effectively handled wide range of cleaning products and solutions.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
Education
Northwood Academy
North Charleston, SCSkills
- Vehicle inspection
- Hand-eye coordination
- Cleaning techniques
- Vehicle maintenance
- Strong work ethic
- Customer service
- Attention to detail
- Listening skills
- Multitasking and organization
- Excellent communication
- Computer skills
- Handling customer complaints
- Customer relationship management
- Conflict resolution
- Data entry
- Quality control
- Performance goals
- Documentation and reporting
- Complaint resolution
- Customer retention
- Order fulfillment
- Service scheduling
- Client rapport
- Vehicle assessment
- Records management
- Process improvements
- Work order interpretation
- Sales expertise
- Repairs scheduling
- Progress reporting
- Service order flow
- Staff education and training
- Reporting and documentation
- Preventive maintenance coordination
- Point-of-sale system
- Maintenance reporting
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Safety awareness
- Valid Driver's license
- Customer communication
- Heavy lifting
- Cash handling
- Parts ordering
- Cleaning procedures
- Safety procedures
- Flexible schedule
- Task prioritization
- Self motivation
- Billing and invoicing
- Analytical thinking
- Repair quality inspections
- Warranty claims process management
- Service recommendations
- Price quoting
Timeline
Vehicle Service Attendant
Time To Shine Car Wash
11.2024 - Current
Maintenance Technician
Premier Property LLC
03.2022 - 09.2024
Northwood Academy
Similar Profiles
Michael PicklerMichael Pickler
Assistant Manager of Operations at Time To Shine Car WashAssistant Manager of Operations at Time To Shine Car Wash
Jaxson ParkerJaxson Parker
Sales Associate at Time To Shine Car WashSales Associate at Time To Shine Car Wash
Tristan PettyTristan Petty
Shift Leader at Time To Shine Car WashShift Leader at Time To Shine Car Wash