Violet Aldecoa

Enhanced community participation through effective coordination of resident engagement activities. Organized outings and cooking classes to enrich resident experiences. Improved guest relations by managing front desk greetings and support.

• Assisted in organizing resident engagement activities to foster community participation and interaction. Supported memory care teams in improving service delivery for residents.
• Scheduled appointments and responded to incoming calls. Provided message-taking support and managed mail distribution. Assisted in organizing medical records efficiently.

• Managed scheduling of moving services, optimizing resource allocation and timing.
• Developed relationships with vendors to enhance service quality and reliability.
• Assisted residents in completing necessary paperwork related to moves and transitions. collected deposit, help with all the necessary transactions of documents and completed new residents charts

• Facilitated timely and accurate responses to customer inquiries across various communication channels, improving overall service quality.
• Managed logistics for patient care coordination, resulting in improved efficiency in service delivery.
• Recorded and updated comprehensive customer interaction data within company CRM software for effective tracking.
• Achieved seamless patient transitions and continuity of care through effective collaboration with healthcare teams. Streamlined appointment scheduling and insurance verification to enhance patient experience. Enhanced communication efficiency by managing calls and accurately processing messages and copayments.

• Oversaw medical records team to guarantee adherence to healthcare regulations and standards.
• Established efficient filing systems to optimize accessibility of patient information.
• Facilitated training sessions for new employees on medical records protocols and software utilization.
• Audited medical records for accuracy while maintaining high standards of documentation integrity. Assisted with scheduling residents for doctor appointments and transportation for state audits.

• Oversaw daily front desk operations, ensuring efficient patient check-in and appointment coordination.
• Oversaw patient interactions by delivering prompt responses to inquiries and efficiently resolving issues.
• Optimized communication processes between patients and healthcare providers to enhance satisfaction and engagement.
• Oversaw and updated patient data to ensure precision in electronic health records management.