Winicque Washington
Inman
Summary
Professional with experience in client engagement and financial assessment, specializing in mortgage products. Demonstrated ability to stay informed on industry trends and provide tailored solutions that align with client goals. Proven track record of delivering exceptional customer service and resolving issues efficiently, contributing to positive client experiences. Background in production environments, ensuring quality standards are met while achieving production targets.
Overview
5
5
years of professional experience
Work History
Home Mortgage Specialist
Truist Bank
Greenville
03.2020 - 01.2024
- Meet with clients to assess their financial situation, understand their homeownership goals, and recommend suitable mortgage products (e.g., fixed-rate, adjustable-rate, FHA, etc.).
- Stay current on mortgage products, rates, and industry trends to provide informed advice and tailored solutions to clients.
- Provide exceptional customer service to ensure a positive experience, and work to resolve any issues or concerns quickly and professionally.
RECOVERY COORDINATOR II
Global Lending Services LLC
Greenville
10.2018 - 03.2020
- Maintained positive vendor and client relationships while staying inconstant communication with different agents.
- Performed administrative functions to validate or confirm customer data and update accounts as needed.
- Organized and assigned accounts for repossession with the required agents, in a timely manner.
- Schedule and coordinate the pick-up of vehicles that are subject tore possession.
- Obtained proper and legal documentation for recovery of vehicles while also analyzing vehicle values compared to the cost of recovery.
Intern
Franklin School
Spartanburg
- I provide child-centered play therapy services under the present supervision of Dr. Cacace, PhD.
- I work with clients who are two, three, and four years old, providing them with unwavering positive esteem and care.
- One safe adult's attention and approval can help a child develop a sense of self and boost their confidence.
- The youngster is assisted in processing through play by this cooperative process.
Education
Master's of Marriage and Family Therapy -
Converse University
Spartanburg, SC05.2025
Bachelor's of Science - Human Services
Lander University
Greenwood, SC05.2023
Associate's of Science - Human Services
Greenville Technical College
Greenville, SC05.2021
Skills
- Loss mitigation
- Loan servicing
- Payment collection
- Strong teamwork
- Call center operations
- Customer service
Accomplishments
- Delta Kappa Academic Honors Society, 02/01/24 - Present
- Secretary of Delta Kappa, 10/01/24 - Present
- AAMFT Student Member, 10/01/24 - Present
Training
- TF-CBTWeb2.0, 07/01/24, online
- C-SSRS Assessment of Suicidal Risk, 07/01/24, online
- Gottman Method Couples Therapy Level 1, 09/01/23, online
- Basic Telehealth Law & Ethical Issues, 02/01/24, online
- Surviving the intersections: Where Morals, Values, and Ethics Collide, 02/01/24, in person
Timeline
Home Mortgage Specialist
Truist Bank
03.2020 - 01.2024
RECOVERY COORDINATOR II
Global Lending Services LLC
10.2018 - 03.2020
Intern
Franklin School
Master's of Marriage and Family Therapy -
Converse University
Bachelor's of Science - Human Services
Lander University
Associate's of Science - Human Services
Greenville Technical College