Winicque Washington
Inman
Summary
Professional with experience in client engagement and financial assessment, specializing in mortgage products. Demonstrated ability to stay informed on industry trends and provide tailored solutions that align with client goals. Proven track record of delivering exceptional customer service and resolving issues efficiently, contributing to positive client experiences. Background in production environments, ensuring quality standards are met while achieving production targets.
Overview
6
6
years of professional experience
Work History
Home Mortgage Specialist
Truist Bank
Greenville
03.2020 - 01.2024
- Provide exceptional customer service to ensure a positive experience, and work to resolve any issues or concerns quickly and professionally.
- Educated clients on mortgage products and current market trends effectively.
- Processed payments from customers in a timely manner and tracked them accordingly.
- Defined repayment terms to consumers and educated on default consequences.
Human Resources Assistant
Sleep Number Corporation
Irmo
10.2017 - 03.2020
- Ensures compliance and enhance overall employee satisfaction.
- Implements performance management strategies to evaluate employee contributions and drive organizational success.
- Ensures adherence to set quality standards of company policy.
- Coordinates activities for quality control and compliance.
- Supervises the performance of employees and/or divisions to guarantee adherence to departmental and/or company standards.
- Supported the performance review process by collecting and summarizing employee evaluations.
Education
Master's of Marriage and Family Therapy -
Converse University
Spartanburg, SCBachelor's of Science - Human Services
Lander University
Greenwood, SCAssociate's of Science - Human Services
Greenville Technical College
Greenville, SCSkills
- Loss mitigation
- Loan servicing
- Strong teamwork
- Call center operations
- Customer service
- Quality
Timeline
Home Mortgage Specialist
Truist Bank
03.2020 - 01.2024
Human Resources Assistant
Sleep Number Corporation
10.2017 - 03.2020
Master's of Marriage and Family Therapy -
Converse University
Bachelor's of Science - Human Services
Lander University
Associate's of Science - Human Services
Greenville Technical College