Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zoe Henry Mcilwain

Columbia

Summary

Motivated professional with a proven track record of delivering exceptional results through meticulous attention to detail and effective time management. Skilled in task prioritization and independent work, consistently exceeding goals and expectations. Reliable team player with strong communication skills, seeking opportunities to leverage work ethic and dedication for organizational success.

Overview

11
11
years of professional experience

Work History

Team Member

Cookout
02.2025 - 07.2025
  • Assisted with inventory counts and stocking of merchandise.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.

Retail Sales Associate

Family Dollar
01.2021 - 04.2022
  • I was responsible for providing excellent customer service and maximizing sales opportunities. I assisted customers in finding products, answering questions, and processing transactions. I also restock shelves, organize merchandise, and maintain a clean and inviting store environment.

Team Member

Chic-Fil-A
07.2024 - 12.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted customers in selecting merchandise best suited to needs.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.

Janitorial Custodian

Jani-King
01.2015 - 01.2022
  • I was responsible for maintaining cleanliness and orderliness in various settings, such as offices, daycares, banks, and commercial buildings. My primary duties included sweeping, mopping, vacuuming, and dusting floors and surfaces. I also emptied trash cans, cleaned restrooms, and replenished supplies.

Education

High school diploma - undefined

White Knoll High School
Lexington, SC
06.2022

Skills

  • Custodial Experience
  • Commercial Cleaning
  • Cashiering
  • POS
  • Retail Sales
  • Cash Handling
  • Sales

Timeline

Team Member

Cookout
02.2025 - 07.2025

Team Member

Chic-Fil-A
07.2024 - 12.2024

Retail Sales Associate

Family Dollar
01.2021 - 04.2022

Janitorial Custodian

Jani-King
01.2015 - 01.2022

High school diploma - undefined

White Knoll High School

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Zoe Henry Mcilwain