Laureen Fath

• Answered the main multi-line phone system, routing calls, delivering messages to staff, greeting visitors, responding to all State Fire email correspondence, and processing all incoming and outgoing US mail.
• Delivered excellent customer service both internally and externally through prompt responses to client inquiries, addressing concerns effectively, and building customer confidence.
• Processed SLED background checks and maintained the confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems within the SC State Fire Portal.
• Designed educational flyers for print, electronic emails, and, social media for State Fire Academy.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information for statewide firefighters, fire stations, and the Fire Academy.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Collaborated on special projects as assigned by leadership, contributing research findings, and outbound communications needed for success.
• Addressed IT issues by coordinating with tech support, minimizing downtime, and maintaining operational efficiency.

• Various administrative positions held:

CW Retail Development

McDaniel's Auto Group

Patty Bridges State Farm

Electric Fence Guard Dog

Irmo Insurance Agency

SC Dept. of Social Services

SC Dept. of Labor and Licensing

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Developed and implemented strategies to increase customer satisfaction and engagement.
• Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
• Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
• Processed customer transactions promptly, minimizing wait times.

• Answered the main phone line, routed calls, delivered messages to staff, and managed the main PSOW email correspondences.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Conducted research for project proposals, compiling information that supported winning bids.
• Supported student recruitment processes, mentoring and advising potential applicants to improve student recruitment and retention.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

• Developed strong relationships with students, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• Tutored students and trainees 1:5 ratio
• Trained and Certified eight tutors using the interrupt and correct methodology
• Record Management
• Liaison for MTC and Read Right
• Marketing Read Right Program
• Curricula and forms development
• Served on Title III Grant Board
• Presenter of Read Right Workshops
• Ensured smooth daily operations
• Reports to internal and external supervisors

• Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
• Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
• Field multi-phone line inbound calls offering advisement and direction
• Outbound recruitment and advisement (calls and mailings) to prospective students
• Prepared Information packets for mailing
• Assisted Walk-ins
• Accurate data entry (Datatel)
• Supported planning and coordination of campus tours and associated activities.