Onix Gonzalez

• Perform preventative maintenance on vehicles, extending their lifespan and preventing costly breakdowns for customers.
• Complete thorough inspections on all incoming vehicles to detect potential safety hazards or mechanical concerns before they became critical problems.
• Successfully diagnose uncommon or challenging automotive issues by conducting thorough research and consulting with colleagues, ultimately resolving problems for satisfied customers.
• Maintain up-to-date knowledge of industry best practices through continuous education and professional development opportunities.
• Collaborate with service advisors to accurately communicate repair needs to customers, resulting in higher approval rates for recommended services.
• Stay current with manufacturer recalls and technical service bulletins, ensuring accurate diagnoses and appropriate repairs were performed on affected vehicles.

• Rotate, mounted and balanced tires on cars, trucks, and vans.
• Replace and repaired tires using best practices for safe vehicle maintenance.
• Operate machines safely and correctly, including tire changers and wheel balancers.
• Repair tires to avoid costly replacements by patching, plugging and replacing valves.
• Inflate tires to prescribed PSI per load requirements to optimize tire safety.

• Increase productivity with proper inventory management and efficient supply chain coordination.
• Provide clear documentation of completed work orders, maintaining organized records for future reference.
• Improved customer satisfaction by providing information and explanations regarding various recommended services.
• Train new technicians, fostering a supportive learning environment that boosted team performance.
• Assist in all areas of the designated service center, i.e:

- Top Side Tech : under hood inspection, fluid top offs, adjust tire pressures, replace air filters upon customer request.

- Bottom Side Tech : drain oil, repair damaged oil pan threads if possible, change oil filters, inform top side and CSA of under vehicle abnormalities such as oil or transmission leaks and missing or damaged skid plates, etc.

- Customer Service Advisor/Representative : provide outstanding customer support through good communication regarding different oil type and different recommended services, process transactions once services are completed, reset service lights for customer vehicles, change out interior cabin filters for customers upon request.

• Worked front counter, and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.
• Collaborated with team members to complete orders.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Stocked, tagged and displayed merchandise as required.